Floor Manager 40h

Job Description

As the Floor Manager, you play a crucial role in building great customer experiences that not only elevate store sales but deliver an inspiring and inviting atmosphere. With a dedicated team by your side, you'll take the lead in delivering exceptional service and operational excellence. Through your team, you'll weave together a shopping journey that's genuine, personalised and always welcoming.

Key Responsibilities:

• Offering customers a high level of service through styling advice, product knowledge and store experience
• Analysing selling information and working with the store manager to maximise the sales performance of your department/ concession
• Leading a team of sales assistants to achieve excellent standards of service
• Supporting recruitment and ensuring induction and training of new starters is carried out
• Assisting the Store Manager in identifying future talents and putting together development plans to support their progression
• Overseeing store operations 
• Being a brand ambassador and providing the best experience for our customers
• Stepping into the role of Store Manager in their absence

Qualifications

For the role of Floor Manager, we seek individuals who embody the spirit of Teamwork, Entrepreneurship and Constant Improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You have the ability to take independent initiative, addressing business and customer demands with both efficiency and effectiveness.

What You Need to Succeed:

Knowledge

• You understand what makes a great customer experience
• Prior retail or customer-facing experience
• Fluent in Greek and English languages

Motivation

• You enjoy creating a positive work environment and leading a team
• You are results-focused & enjoy multitasking
• You enjoy developing yourself & others

Behaviour

• You contribute to building a well-functioning team and embrace different points of view
• You stay up to date with the latest trends/customer needs/competitor activity and put forward ideas on how to maximise selling and the customer experience
• You support others to grow by giving constructive feedback
• You are self-aware, understand that actions have consequences and are respectful and non-judgemental in your interactions
• You take initiative and personal responsibility for achieving set tasks and providing our customers with a great experience
• You are able to prioritise efficiently and adapt to sudden changes
• You communicate clearly & concisely, actively listening to other perspectives
• You see opportunities to improve everyday processes

Past Achievements       

• Experience in driving sales through others

Additional Information

We offer all our employees attractive benefits with extensive development opportunities around the globe. All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online, and are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to this, Slovakia - based colleagues also receive:  

When you join COS, you will be supported and encouraged by your team from your very first day. In addition to , you will also receive lots of fantastic benefits, including:

• Monthly salary €1580 brutto per month
• Additional occasional bonuses
• A permanent 25% discount on purchases at H&M for you and one family member
• Sports cards
• Meal vouchers
• A comprehensive training program
• Opportunities for growth within the company (more than 70% of our recruitment processes are internal)
• Refreshments at the workplace

Ready to apply? Click on the I’M INTERESTED link, where you can upload your CV securely. Once we have received it, we will keep you regularly updated about the status of your application. The two stages of a successful recruitment process include a short telephone interview followed by an interview/group interview in the store. Should you require any adjustments to this process, please get in touch with the recruiter who will be happy to discuss this.