Training Specialist

Site: Mass General Brigham Medical Group, Inc.

 

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

 

The Mass General Brigham Medical Group is a system-led operating entity formed by Mass General Brigham to deliver high quality, low cost, innovative community-based ambulatory care. This work stems from Mass General Brigham’s unified system strategy to bring health care closer to patients while lowering total health care costs. The Medical Group provides a wide range of offerings, including primary care, specialty care, behavioral and mental health, and urgent care, both digitally as well as at physical locations in Massachusetts, New Hampshire, and Maine. The group also offers outpatient surgery and endoscopy, imaging, cardiac testing, and infusion. We share the commitment to delivering a coordinated and comprehensive experience across all locations, ensuring the appropriate level of care is available to every patient across our care delivery sites.

 

Job Summary

Responsible for designing, developing, implementing, and evaluating training programs to enhance the skills and knowledge of front-end, administrative, medical office staff working in ambulatory primary care and specialty settings.

This role will primarily focus on training staff who work across multiple locations, with an emphasis on delivering training remotely. However, must be available to report on-site to varied locations for on-site training when needed.

Essential Functions
•Conduct training needs assessments to identify skill gaps and determine training requirements for front office staff across different ambulatory primary care and specialty practices.

•Design and develop engaging and interactive training programs, including instructor-led sessions, e-learning modules, job aids, and other training resources.

•Collaborate with subject matter experts and operational leaders to gather content, ensure accuracy, and incorporate industry best practices into training materials.

•Deliver training sessions to employees across multiple locations, primarily through virtual/remote instruction, but also as needed through classroom sessions, workshops, and on-the-job training.

•Facilitate engaging and interactive training activities, discussions, and exercises to promote effective learning and skills transfer.

•Provide coaching and feedback to learners, addressing questions and clarifying concepts to support their understanding and application of training content.

 

Qualifications

Education

• Bachelor’s Degree in a related field of study required

Can this role accept experience in lieu of a degree?

• No

Experience

• 2–3 years of experience in training and development required
• Outpatient medical office experience strongly preferred
• Experience with EPIC strongly preferred

Knowledge, Skills and Abilities

• Demonstrated experience developing and delivering training programs in healthcare or ambulatory settings
• Experience working with leaders and staff to identify training needs and create tailored learning solutions
• Strong communication and interpersonal skills with the ability to engage diverse learners
• Ability to work independently and collaboratively across teams and locations
• Strong organizational and time management skills with the ability to manage multiple priorities
• Ability to work effectively under pressure and adapt to changing needs

 

Additional Job Details (if applicable)

Licenses and Credentials

• ACLS Instructor [ACLS-INS] - American Heart Association (AHA) preferred
• HeartSaver CPR Instructor [Heartsaver CPR AED - CPR-INS] - American Heart Association (AHA) preferred

 

Remote Type

Hybrid

 

Work Location

399 Revolution Drive

 

Scheduled Weekly Hours

40

 

Employee Type

Regular

 

Work Shift

Day (United States of America)

 

Pay Range

- /

 

Grade

6

 

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

 

EEO Statement:

Mass General Brigham Medical Group, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

 

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership “looks like” by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.