Client Service Associate

Company Description

About Us

At Next Comms Talk, we believe communication is the foundation of every successful business. We specialize in delivering innovative communication strategies that connect brands with their audiences in meaningful ways. Our team is driven by creativity, collaboration, and a passion for growth. As we continue to expand, we are committed to developing future leaders who can help us shape the future of business communications.

Job Description

Job Description

We are looking for a motivated and detail-oriented Client Service Associate to join our team. In this role, you will be the first point of contact for clients, ensuring their needs are met with efficiency and professionalism. You will work closely with internal teams to provide solutions, manage client accounts, and contribute to an outstanding customer experience.

Responsibilities

• Act as the primary contact for client inquiries, requests, and support.

• Maintain and build strong client relationships through effective communication.

• Coordinate with internal departments to ensure client needs are addressed promptly.

• Assist in the preparation of reports, presentations, and client updates.

• Resolve issues by identifying solutions and escalating when necessary.

• Support the onboarding process for new clients.

• Monitor client satisfaction and suggest improvements for service delivery.

Qualifications

Qualifications

• Bachelor’s degree in Business, Communications, or related field preferred.

• Proven experience in customer service, client support, or account management.

• Strong communication and interpersonal skills.

• Ability to multitask, prioritize, and manage time effectively.

• Proficiency with Microsoft Office Suite and CRM software.

• Problem-solving mindset with attention to detail.

• Team-oriented with a client-focused approach.

Additional Information

Benefits

• Competitive salary ($55,000 - $62,000 per year).

• Opportunities for professional growth and career development.

• Comprehensive health, dental, and vision insurance.

• Paid time off and holidays.

• Supportive and collaborative work environment.

• Ongoing training to enhance professional skills.