Customer Service Assistant

Company Description

About Us

At Reboot Staff, we believe that communication is the bridge between people, brands, and opportunities. As a dynamic staffing and business support company, we are committed to delivering exceptional services that empower businesses and professionals to thrive. Our team is built on collaboration, integrity, and innovation—values that guide us in creating meaningful connections and lasting partnerships

Job Description

Job Description

We are seeking a Customer Service Assistant to join our growing team in Madison, WI. In this role, you will be responsible for supporting clients and candidates by handling inquiries, managing communication, and ensuring a seamless service experience. The ideal candidate is detail-oriented, empathetic, and skilled at problem-solving in a fast-paced environment.

Responsibilities

• Respond to customer inquiries via phone, email, and in-person with professionalism.

• Maintain accurate records of client and candidate interactions.

• Support daily office operations and administrative tasks.

• Assist in scheduling, follow-ups, and candidate coordination.

• Provide timely solutions to customer concerns and escalate issues when necessary.

• Contribute to improving customer satisfaction and service quality.

Additional Information

Benefits

• Competitive salary ($55,000 – $60,000 annually).

• Opportunities for career growth and advancement.

• Professional development and training programs.

• Comprehensive health, dental, and vision insurance.

• Paid time off and holidays.

• Supportive and collaborative work environment.