At Holiday Inn Club Vacations, we believe in strengthening families. We look for people who exhibit courage, caring and creativity to help us become the most loved brand in family travel. If you instill confidence, trust, and respect in those around you—and thrive on encouraging success and building relationships—we’re looking for you.

POSITION DESCRIPTION

The Program Manager, Performance Marketing Project Management is the operational backbone of the Performance Marketing organization. Leading a team of Project Managers, this role owns the end-to-end business process—from campaign intake through on time delivery—ensuring that every initiative is executed efficiently, consistently and in alignment with departmental KPIs. As the resident Workfront expert and administrator, the Program Manager designs scalable workflows, enforces SLAs, identifies process bottlenecks and communicates risks and blockers to executive stakeholders. Partnering with Strategy, Creative and MarTech this leader embeds project management best practices that accelerate speed to market and maximize marketing ROI.

ESSENTIAL DUTIES & TASKS

Project Management Leadership & Governance — Oversee the Performance Marketing Project Management; manage project intake, prioritization, and resource allocation; maintain a living campaign deployment calendar and program calendar aligned to quarterly initiatives. 
Workfront Administration & Process Optimization — Configure Workfront (dashboards, templates, custom forms, and automations); champion system adoption; identify and implement efficiency gains that reduce cycle time and manual touchpoints.
Standardization & SLA Enforcement — Develop and socialize playbooks, RACI matrices and SLAs; monitor compliance, escalate variances, and lead continuous improvement workshops to drive operational excellence.
Risk & Stakeholder Management — Proactively surface project blockers, scope creep and resource conflicts; facilitate mitigation plans; deliver clear status reporting to cross functional leadership.
Team Development & Performance Reporting — Hire, coach and inspire Project Managers; foster a culture of accountability and curiosity; publish weekly and monthly performance dashboards highlighting throughput, velocity, and KPI attainment.

SUPERVISORY RESPONSIBILITIES

Direct oversight of up to four Project Managers; responsible for hiring, coaching, workload prioritization and career development.

EDUCATION & EXPERIENCE

BA/BS in Business, Marketing, Project Management, or related field.
5+ years of progressive project/program management experience within marketing or digital environments; 2+ years leading a PM team.
Proven expertise administering and optimizing Workfront (or equivalent PPM tools); ability to create advanced reports and automations.
PMP or Agile/Scrum certification preferred.

QUALIFICATIONS

Demonstrated success driving cross‑functional project delivery at scale, meeting or exceeding SLAs and budget constraints.
Deep knowledge of project‑management methodologies (Waterfall & Agile) and change‑management principles.
Exceptional analytical and problem‑solving skills; comfortable interpreting operational metrics to inform process improvements.
Skilled communicator with a track record of influencing senior stakeholders and translating technical jargon into business language.
Self‑starter who thrives in a fast‑paced, matrixed environment and champions a culture of continuous improvement.