Position: Help Desk Technician

Location: Barranquilla, Colombia (on-site)

Schedule: Aligned with New York time zone

About Us:

Pharmbills is a leading American outstaffing company that connects exceptional talent worldwide with industry leaders in healthcare, finance, real estate, and beyond. With a strong international presence and a fast-growing team in Bogotá, we aim to deliver innovative solutions while fostering professional growth.

Position Overview:

We are seeking a skilled Help Desk Technician to join our dynamic team in Bogotá. This role involves managing, deploying, and maintaining technical systems and equipment while providing first-line technical support. As a System Administrator, you’ll ensure system security, optimize efficiency, and support a seamless user experience for our teams and stakeholders.

Purpose:

To manage equipment, provide technical support, maintain system security, and document processes, ensuring operational excellence and user satisfaction.

Key Responsibilities:

Equipment Management:

Procuring, preparing, and maintaining equipment inventory.
Coordinating equipment deployment, returns, repairs, and replacements.

System Deployment and Configuration:

Installing and configuring hardware and software components.
Performing initial setup, testing, and ensuring system readiness.

Technical Support:

Addressing technical inquiries and resolving issues as the first point of contact.
Escalating complex challenges to specialized teams when necessary.

System Monitoring and Maintenance:

Monitoring system performance and ensuring infrastructure health.
Conducting routine updates, troubleshooting, and backups to ensure data integrity.

Documentation and Knowledge Sharing:

Developing and maintaining a knowledge base for troubleshooting and support.
Creating user guides for equipment and software use.

Security and Compliance:

Implementing and enforcing security policies to prevent unauthorized access.
Monitoring and responding to potential security threats.

Continuous Improvement:

Staying updated on emerging technologies and best practices.
Engaging in training and certification opportunities to enhance skills.

Required Skills and Qualifications:

Technical Expertise:
Proficient in Windows and macOS operating systems.
Knowledge of networking fundamentals (e.g., TCP/IP, DNS, VPN).
Experience with IT service management tools like Jira.
Familiarity with Microsoft Office Suite and common business applications.
Soft Skills:
Strong problem-solving abilities and attention to detail.
Excellent communication skills, both verbal and written.
A customer-focused mindset with a proactive approach to service.
Ability to work both independently and within a collaborative team.
Language Proficiency:
English: B2+ level or higher.

What We Offer:

Global Collaboration: Work alongside a diverse and supportive international team.
Professional Growth: Access to opportunities for skill development and certification.
Innovative Environment: Be part of a forward-thinking organization at the forefront of outstaffing.

If you’re ready to contribute your technical expertise and innovative mindset, we encourage you to apply and join our thriving team in Bogotá!