Junior Technical Support Representative

We are looking for motivated individuals who want to kick-start a career in technology and technical services. Would you thrive in a small support center where you can learn about the technology and innovations driving the bowling and entertainment industry? This position is designed to offer a growth path into our professional Technical Support team.  As a Junior Technical Support Representative, you will train to support our customers by phone, email, chat, and using various remote support tools. Our customers are a combination of large and small businesses, some with little or no IT expertise in-house. We are looking for people with strong technical skills and those who interact well with customers -- whether they are the business owner, front desk staff, or mechanics. We are a growth-focused employer dedicated to further developing these skills in our employees.

Essential Functions

• Answer and respond to technical issues via inbound calls from external customers and end-users of QubicaAMF Products.
• Use your sleuthing skills to troubleshoot a possible wiring issue.
• Diagnosis and fix that pesky computer that won’t boot.
• Team up with peers to increase overall knowledge of different aspects of products.
• Provide remote installation support for our proprietary software.
• Troubleshoot and initiate a warranty claim.
• Remain calm and conquer that Point-of-Sale terminal that won’t connect to the network.
• Performs additional duties as directed.

Supervisory Responsibilities:
• The position will not have direct reports.

Competencies/Qualifications:
• Working knowledge of firewalls, routers, and switches.
• End-user support (OS, Hardware, Printer troubleshooting, etc.)
• Excellent communication (written and oral) skills.
• Excellent documentation and record-keeping skills.
• The desire and ability to learn new technology.
• Willingness to learn installation construction skills.
• Knowledge of power tools, meters, and hand tools is a plus.
• Bilingual is a plus.

Work Environment:
• While performing the duties of this job, the employee regularly works in a warehouse environment where higher levels of noise, dust, and activity can be expected. This is a non-temperature-controlled warehouse where temperatures can be hot in the summer and cold in the winter. There is frequent exposure to moving parts.

Physical Demands:
• The employee is frequently required to stand, walk, use hands to finger, handle, or feel, and reach with hands and arms. The employee must occasionally lift and/or move up to 50 pounds.   

Travel Required:
• Some travel is required so we can develop your skills through hands-on training.

Required Education and Experience:
• High School Diploma or equivalent combination of education and experience.
• Must be at least 18 years of age.
• Minimum of 1 year of experience in entry-level tech support.
• Technical background in electrical and/or mechanical systems is a plus.

Schedule:
• During training: Monday through Friday, 8:30 a.m. to 5:30 p.m.
• After training: Monday through Friday, 10:00 a.m. to 7:00 p.m., with some weekends required.

Competitive compensation and benefits include medical/dental/vision insurance, 401k with employer contribution, PTO, paid Holidays, and an on-site fitness center.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, obligations, and activities may change at any time, with or without notice.