Engineer II - IT Applications

What you'll do

• Lead the administration and continuous improvement of collaboration platforms including Microsoft Teams, Slack, Miro, Exchange and comparable solutions.
• Provide L2 operational support—troubleshoot escalated issues, resolve complex problems, and ensure optimal platform performance and user experience.
• Evaluate new platform features and updates through technical assessments and pilot programs.
• Deliver clear, actionable recommendations to the management team on feature adoption, process enhancements, and technology investments.
• Collaborate closely with vendors on new feature releases, roadmap planning, and aligning platform capabilities with business strategies.
• Act as the subject matter expert (SME) for collaboration platforms, educating and supporting users across the organization.
• Develop and maintain documentation, best practices, and standard operating procedures for platform usage and support.
• Monitor platform analytics and user feedback to identify areas of improvement and propose actionable solutions.
• Stay informed about industry trends, best practices, and emerging technologies in the digital collaboration space.
• Coordinate with Legal and Security teams to ensure compliance, data protection, and risk management for all collaboration tools.

What you'll need

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent experience).
• Minimum of 5 years of experience managing and supporting collaboration platforms such as Exchange, Microsoft Teams, Slack, Miro, or similar technologies.
• Proven experience in providing L2 operational support and resolving escalated technical issues.
• Strong technical skills in platform administration, configuration, and integration with other enterprise systems.
• Demonstrated ability to assess new features and technologies and translate technical findings into business recommendations.
• Experience in collaborating with third-party vendors for feature releases, escalations, and strategic planning.
• Excellent communication and stakeholder management skills.
• Ability to manage multiple tasks and priorities in a dynamic environment.
• Analytical mindset with a focus on continuous improvement and innovatio