Senior Manager, Global Field Operations

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Ensures implementation of and adherence to policies, processes and methods for customer service activities (technically and/or commercially), for a Service Unit assigned.

• You will develop Asia Pacific Japan (APJ) sites GFO service strategy which aligns with APAC and Global GFO team business direction, drive the highest level of business services in Proton (PT) business, maximize customer satisfaction and achieve all financial objectives.

• You will perform all required management responsibilities including but not limited to implementing the company's policies, programs, and guidelines; ensuring employee productivity, growth, and training; managing resources; knowing Varian's business; and maintaining functional, technical, and external market awareness necessary for managing immediate organization.

• You will be responsible and adhering to all site’s contractual obligations, ensure that all deliverables are met and will coordinate with all stakeholders to fulfill requirements.

• You will analyze operational processes and escalation procedures and performs training needs assessments to identify opportunities for service delivery improvements and value added to the customer.

• You will establish contact and communication with customers on all aspects of the PT equipment on-site and contact within Varian to address customer concerns with equipment, define and develop customer strategies and drive implementation.

• You will lead regional teams in following and compliance with both company and local safety policies.

• You will manage regional teams and identify team developing opportunities and plans, coach Site General Manager (SGM) and management team at each site.

• You will build up good connection with APAC Ops and Engineering teams to ensure all processes/ procedures/ scorecards being followed and implemented on your sites and ensure each site business performance and profile.

• You will, under APAC region, develop business budget plans, manage an established service budget, monitor financial performance and ensure service revenue, cost, margin, payment, objectives, etc. are achieved for each site.

• You will ensure that the senior management and/or partner managers are timely updated on the system and customer status for continuous management support.

• You will coordinate with both direct and 3rd party contractors, business partners and suppliers to meet quality objectives, project timelines and system uptime commitments.

• You will manage customer relations in cooperation with other internal departments on all service and maintenance matters, to ensure that the system will be clinically available within the contractual agreed timeframe and that customers can operate their Varian Proton Solutions (VPS) equipment according to technical and safety guidelines with the highest level of satisfaction.

Typical Education and Experience 

• You hold a successful completed Bachelor's Degree or equivalent 15 years of related working experience.

• You have at least 8 – 10 years of people management experience or supervisory equivalent.

• You demonstrated soft skills such as interpersonal communication, listening, time management, problem-solving, leadership and empathy.

• You are strong in building and maintaining successful and effective working relationships with direct reports, management peers and other colleagues.

• Ability, competence, and confidence to lead diverse teams and build strong teams to create a collaborative and customer focused environment.

• You are proficient in utilizing business tools such as MS Suite.

• You are fluency in English, both written and spoken. 

• You are proficiency in the local language, depending on the customer’s requirements.

• You possess excellent communication skills, ability to speak and present publicly.

• You possess comprehensive understanding of process, technical design, and quality objectives. 

Other Desired Skills and Knowledge:  

• You are experienced with HCM (e.g., Workday), CRM (Salesforce) and ERP (SAP) product and productivity software.

• You possess project management experience.  

• You possess strong can do and solution orientated focus.

• You possess knowledge and experience of medical device field service operations.   

Special Job Requirements: 

• You are willing to work flexible hours including beyond standard work week hours.  

• You are expected to work onsite and occasionally coordinate system downtime events from offsite locations.  

• There will be occupational exposure to radiation and other occupational hazards pertaining to the installation and maintenance of the Proton Therapy System.

• Your ability to access and work within confined spaces and heights.

• You may require standing, sitting, or stooping for extended periods of time.

• Working Location: Japan/ Singapore/ Thailand (No relocation support will be provided)

Who we are: We are a team of more than 73,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

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