Business Technology Platforms Manager

Job Summary

This dynamic role is critical to Nassau’s ability to maintain and enhance its IT production systems.  This hands-on position requires a mix of technical acumen, infrastructure awareness, critical thinking, strong communication skills, business partner and vendor management, and ability to manage issues and work efforts from start to finish.

Principal Duties and Responsibilities

• Lead a diverse team of Nassau employees and third-party vendors, both onsite and offshore supporting multiple business lines.
• Manage end-to-end coordination, communications, and completion of production related issues
• Prioritize production issues and escalate as necessary
• Establish and manage priorities for business and technical enhancement requests
• Conduct effective demand management with business partners
• Identify cause of incidents and resolve
• Develop and manage contracts governing service provision
• Develop quantifiable KPIs for application platforms and support resources
• Manage, track and report service level performance
• Identify and deliver process changes that lead to better support or efficiency
• Interact with infrastructure, release management, change management quality assurance, application teams and others as required
• Understand and enforce Change Management process and IT General Controls
• Support and coordinate IT audit activities, including Control ownership responsibilities
• Automate current manual monitoring or other processes as needed
• Manage the transition of applications from development to production
• Ensure technical and user documentation is up to date
• Oversee and manage application upgrades, patches, defect fixes, etc.
• Continuously optimize and improve production performance
• Manage platform/application roadmaps
• Allocate resources to resolve problems and incidents
• Conduct root cause analysis of issues and report to affected stakeholders
• Conduct stand-ups with teams as required

Knowledge, Skills, and Abilities

• Bachelor’s degree in computer science, information systems, or related field
• 5 + years’ experience managing production systems within a regulatory environment (Insurance, Investments, or Finance)
• Technical knowledge and experience with cloud (preferably AWS) and mainframe platforms
• Proven capability to resolve technical and production problems
• Expertise in managing third-party service providers, onsite and offshore
• Critical thinking, ability to “connect the dots”
• Ability to manage resources on a day-to-day basis
• Relentless pursuit of technical problem solving
• Excellent communication and organization skills
• Experience with Agile methodologies
• Demonstrated ability to deliver complex solutions
• Must be available for on-call and off-hours support

Compensation

Nassau maintains a holistic compensation philosophy focused on competitive base salaries, performance driven incentives, and unique professional development opportunities. The combination of compensation, benefits, and an entrepreneurial culture along with related experiences is key to recruiting and retaining talent.  Our compensation system is designed to reward performance, support development and job growth, and compensate individuals relative to their contribution to our organization. The base salary for this position falls within Nassau’s salary band E:  $65,000-$150,000 depending upon experience.

Visit our Careers page and apply online at http://www.nfg.com/.

Based in Hartford, Connecticut, Nassau Financial Group is a growth focused and digitally enabled financial services company with a fully integrated platform across insurance and asset management. Nassau was founded in 2015 and has grown to $1.6 billion in total adjusted capital, $25.5 billion in assets under management, and 363,000 policies and contracts as of June 30, 2025.

As part of a young and growing financial services enterprise, our employees are tapping into a new entrepreneurial spirit while they build on a long track record of putting customers first, understanding the evolving income and protection needs, and developing quality products to meet those needs.

Nassau provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.