Resident Services Coordinator - Bilingual

Company Description

At Cirrus Asset Management, we are dedicated to providing exceptional property management services to property owners and residents alike. With our expertise and passion for real estate, we strive to create a seamless and rewarding experience for all parties involved.

Our company culture is defined by its unwavering commitment to integrity, empowerment, respect, teamwork, innovation, and exceptional customer service. These values shape our everyday actions and guide us in achieving our mission and serving our clients effectively. 

What's in it for you?

• Paid Holiday, Sick, and Vacation Time
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• 401k Plan
• Healthcare Spending or Reimbursement Accounts such as HSAs, FSAs, HRPs, and HRAs

Job Description

The Resident Services Coordinator plays a key role in fostering a positive, engaged and connected community environment. This position focuses on delivering exceptional customer service to residents, managing resident relations, coordinating activities and events, overseeing online reputation management, and supporting the leasing and office teams as needed. The ideal candidate will be bilingual, highly organized, and thrive in a fast-paced, people-focused environment.

Key Responsibilities:

Resident Relations & Customer Satisfaction

• Serve as the primary point of contact for residents regarding maintenance work orders, concerns, parking/pool passes, requests and other feedback.
• Maintain a high standard of responsiveness, professionalism, and empathy in all resident interactions.
• Proactively address resident concerns to ensure satisfaction and retention.

Resident Activities & Engagement

• Plan, organize, and host resident events and activities to promote community engagement.
• Coordinate logistics and vendors for events. Assist in budget creation for events.
• Attend evening or weekend events as required.

Customer Service & Office Support

• Provide exceptional customer service both in person and via phone/email/online.
• Assist with leasing responsibilities as needed, including tours, application processing, and move-in coordination.
• Support office operations, including answering phones, greeting visitors, leasing homes and processing service requests.

Reputation Management

• Manage the community’s online reputation, including responding to reviews on platforms such as Reputation.com.
• Track feedback trends and provide recommendations to improve resident satisfaction.

Move-In & Move-Out Support

• Assist with move-ins as needed, ensuring a smooth and welcoming experience for new residents.
• Follow up on Notice to Vacate forms to ensure proper documentation and gather feedback.

Resident Satisfaction Monitoring

• Conduct periodic satisfaction surveys and analyze results.
• Work with the Community Manager to develop action plans to improve scores and resident experience.

Qualifications

• Must be bilingual (English/Spanish required).
• Exceptional customer service skills with a warm, professional demeanor.
• Strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office Suite; familiarity with property management software such as Yardi a plus.
• Ability to work independently and collaboratively within a team.
• Availability for occasional evenings and additional Saturdays for resident events.
• Previous experience in multifamily housing, hospitality, or customer service roles.
• Experience with event planning and community engagement.
• Knowledge of Reputation.com or similar review management platforms.

Additional Information

Pines at Castle Rock - 630 Units

$24-$27/hr

Primarily Monday – Friday, 8:00 AM – 5:00 PM.

One Saturday per month required, plus occasional evenings or additional Saturdays for events.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

We are an equal opportunity employer and all applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We will consider for employment qualified applicants with criminal histories.

All your information will be kept confidential according to EEO guidelines.