About the Team

As one of DoorDash's core operations teams, Customer Experience and Integrity ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team designs, manages, and operates DoorDash's large and growing global network of support centers, with the ultimate goal of delivering an outstanding customer experience as reliably as possible.

About the Role

Reporting into the CXI Strategic Planning & Acceleration team, you’ll own the cadence and rigor of our strategic planning process for Support and Customer Experience & Integrity (CXI) Strategy and Operations teams. You’ll lead annual and mid-cycle planning, facilitate weekly business reviews to surface insights and drive accountability, and track action items through to completion. As a central connector in senior-level discussions, you’ll synthesize cross-functional perspectives—linking Product, Engineering, Finance, and Partner Success—to ensure priorities stay aligned and momentum keeps building. You’ll also scout and pilot AI and automation solutions to streamline workflows, eliminate manual hand-offs, and continuously improve our operating model. This is a high-visibility role where your coordination and process-design skills will directly impact how we plan, execute, and evolve our support strategy at scale.

This role reports to DoorDash’s Senior Manager of Strategic Initiatives & Planning and is a remote role within the U.S.

You’re excited about this opportunity because you will...

• You’ll take charge of driving the heartbeat of CXI by owning the rhythm of annual and mid-cycle planning, facilitating weekly business reviews, and tracking action items from discussion to delivery.
• You’ll thrive as the linchpin connecting senior leaders and cross-functional teams, translating strategic priorities into clear, coordinated steps and celebrating each milestone’s impact.
• You’ll pioneer AI-driven automation pilots to streamline complex processes, eliminate manual hand-offs, and continuously elevate our operating model.
• You’ll have a front-row seat to flagship technology initiatives, putting your coordination skills to work on projects that define our customer experience strategy.

We’re excited about you because...

• You think big and execute fast, moving from high-level vision to tangible results with urgency and precision.
• You’re a strategic operator who brings structure to ambiguity and designs scalable systems that thrive in fast-paced, high-growth environments.
• You’re data-savvy and business-minded, able to quantify impact, influence resource allocation, and surface trade-offs that drive smarter decisions.
• You influence through partnership, engaging diverse stakeholders and building trust quickly, even when priorities diverge.
• You’re obsessed with impact, caring deeply about the bottom line and consistently delivering measurable outcomes that enhance customer experience and operational resilience.
• You bring 7+ years of experience leading complex programs-- whether in program management, strategy, or similar domains—and know how to operate at scale.

You will be successful in this role when…

• Our annual and mid-cycle planning deliverables are completed on schedule, with clear ownership assigned and cross-functional alignment secured.
• Weekly business reviews consistently surface actionable insights, and at least 90% of tracked action items are closed within their target timelines.
• All strategic planning artifacts—roadmaps, budgets, deadlines, and milestones—are centralized and easily accessible for stakeholders.
• A monthly performance dashboard is delivered to senior leadership, highlighting key metrics, ROI analyses, and risk indicators across CXI.
• A cohesive integration strategy between home-grown solutions and third-party technologies is defined, communicated, and adopted by all relevant teams.
• You operate as a high-performing individual with ambitious goals, continuous improvement rituals, and a culture of accountability.

We expect this position to be filled by 10/19/25.

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

Compensation

The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.

To learn more about our benefits, visit our careers page here.

See below for paid time off details:

• For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
• For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).

The national base pay range for this position within the United States, including Illinois and Colorado.$122,400—$180,000 USD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial connection.