SVP - Client Services

Company Description

WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

Core / Primary Role:  ACCOUN T GROWTH: Hold accountability for the maintenance and business growth for all existing client relationships that are assigned. Build strong executive relationships and leverage network to position WNS as a preferred vendor of choice. Analyze market data to identify trends/opportunities and helps translate the same into operational plans via delivery leadership. Play a key role in uncovering opportunities to provide additional solutions within existing accounts. Provide lucrative business value proposition to existing client base and prospects.  DECISION SUPPORT: Ensure knowledge management and communicate recommendations, insights, direction, and customer requirements into Leadership teams. Enhanced Prospects of the Role –  REGION GROWTH : Hold accountability for the maintenance and business growth for all assigned clients. The leader will be a domain expert. SALES SUPPORT: Partner with all sales teams in the region and support new pursuits and deals. Observe market trends and competition to be able to present and articulate WNS competitive advantage. Interpret market trends and economic drivers as they emerge and work with Sales and Business Unit leadership to develop plans, programs, and initiatives that meet these changing market needs. Drive adoption and proper use of the CRM system to build high quality data, creating robust pipeline metrics. PRESALES & SOLUTIONS INPUTS : Influence all Solution Architecture teams and enable innovation / tech enabled winning solution architecture for the market needs in the region. Provide vision, strategy, and guidance to the Presales team in developing opportunities with prospects and existing customer base. The Leader will also work towards enhancing the integration of technology and Automation into all business solutions while building an eco-system to support this disruptive change thus ensuring that technology is a key enabler of both organizational improvement and service transformation.  CAPABILITY CREATION INTELLIGENCE : Provide credible Market insights and action-oriented inputs to all aspects of capability creation including but not limited to platforms, partnerships, new service offerings, pricing constructs, domain led programs – anything and everything to create newer, contemporary, disruptive, and impactful revenue streams with digital and technology as a backbone. Position Consulting as a key offering in the market.

Qualifications

Background in the Travel & Hospitality Domain is preferable. At least 10 years of Business Operations Management experience.  Strong pedigree in influencing and inspiring others to perform and over-achieve; great team morale and energy.  Commercial acumen and professional rigor around important details such as reviewing contract terms and conditions.  Proven ability to work well in a matrixed environment, across multiple stakeholder groups, and influence all levels within an organization to get things done.Demonstrated ability to lead through the type of ambiguity and fluidity that can come with a business that is being transformed for growth.  Excellent written, verbal, interpersonal and public presentation skills.  A desire to win, allied to strong ethical values and professional integrity.  Ability to travel extensively.