About Lily & Fox:

Lily and Fox is a fast-growing DTC beauty brand best know for the largest selection of nail wraps in the world. We QC millions of products across thousands of SKUs for customers all over the world, powered by Shopify, Shipstation, and a highly automated PHP/Postgres backend. We have made it our mission to make beauty more affordable, and we are proud to be setting the pace for the future of the nail industry.

Our People:

We’re a tight-knit team that:

Thrives on turning the impossible into possible
Isn’t afraid to take bold chances to move the business forward
Sees every challenge as a chance to learn and grow
Believes the best work happens when teams win together
Stays curious and always looks ahead to what’s next

Our team members say they’ve never learned as much anywhere else, and that’s because we give them a chance to take true ownership. We want our people to have the freedom to roll out new ideas and get the satisfaction of seeing how their work directly shapes the customer experience.

Position Overview:

We’re looking for a Quality Control Manager who can raise the bar for product excellence as we scale and lead by example. You’ll own the end-to-end Quality Control operation, manage a small growing team, and work directly with suppliers to ensure every product meets our standards. This role is both hands-on and strategic, balancing inspections and daily operations with the process improvements and supplier partnerships needed to support rapid growth. You will work closely with our Customer Service, Fulfillment, Inventory Planning, and Manufacturing teams.

This is a full-time, on-site position.

Responsibilities:

Lead and expand our Quality Control team, including hiring, training, and performance management
Own daily QC operations
Perform inspections as needed to ensure standards are met
Track and deliver against KPIs (product defect rate, return rate, supplier performance)
Monitor customer feedback and translate insights into product and process improvements
Partner cross-functionally with Customer Service, Fulfillment, Inventory Planning, and Manufacturing
Identify and implement quality assurance systems and process improvements
Manage supplier relationships to enforce product quality standards
Drive continuous improvement projects to support 2–3x growth
Ensure budget targets are met
Complete other tasks as needed

Qualifications:

2+ years experience in quality control, manufacturing, or related field (DTC or e-commerce preferred)
Strong attention to detail
Highly organized
Interested in learning new skills
Experience leading teams in fast-paced, high-volume environments is a plus
Excellent problem-solving skills and ability to priotize effectively and to stay calm under pressure
Familiarity with quality control systems or tools
Thrives in a hands-on role
Excellent English communication skills, both written and verbal
Able to work varying shifts, including weekends and holidays

Additionally, you must be:

At least 18 years of age
Must have a valid driver’s license
Authorized to work in the United States
Comfortable with basic math
Able to lift up to 49 lbs
Ability to move over/under/around shelves and other objects
Able to stand for extended periods of time
Full use of hands and fingers to perform tasks

What Success Looks Like:

A high-performing, engaged team that scales with company growth
Improving team productivity by 20% over the next 6 months
Improved customer quality feedback metrics
Rolling out on-site inspections at key suppliers to augment our internal Quality Control operations where justified

The interview process will consist of the following stages:

Culture Questionnaire
Phone Interview
In-Person Interview

We pride ourselves on the quality of our team and as such, candidates who receive a job offer will be required to successfully pass a job-related hair drug/toxins test and a background check consistent with state law.

You will be joining a small, tight-knit Team.

What Lily & Fox Offers:

Attractive salary + equity
Company paid insurance (medical, dental, vision, life, and disability insurance)
4 weeks PTO per year annually
Coaching and training
Huge opportunities to learn new skills and grow with the company!
Being a part of a fast-growing international business!
A chance to build the Quality Control function of a fast-scaling, international DTC brand

If you love the idea of working with a team who:

Do the impossible
Take chances
Learn continuously
Are team-oriented
Strive to know the future

You’ll love working with us.

This is not a work-from-home position.

Good luck to everyone who applies!

Equal Employment Opportunity:

Lily and Fox is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by law.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at the discretion of Lily and Fox. Incumbents will follow any other instructions and perform any other related duties as may be required by their manager.

Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment at Lily and Fox is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Type: Full-time, on-site

Salary: $60,000 - $85,000 per year