About Lily & Fox

Lily and Fox is a fast-growing DTC beauty brand best know for the largest selection of nail wraps in the world. We ship hundreds of thousands of orders globally through Shopify, Shipstation, and a highly automated PHP/Postgres backend. We have made it our mission to make beauty more affordable, and our warehouses operate approximately 468% more efficiently than the top performing warehouses benchmarked by WERC. We are proud to be setting the pace for the future of the nail industry.

Our People:

We’re a tight-knit team that:

Thrives on turning the impossible into possible
Isn’t afraid to take bold chances to move the business forward
Sees every challenge as a chance to learn and grow
Believes the best work happens when teams win together
Stays curious and always looks ahead to what’s next

Our team members say they’ve never learned as much anywhere else, and that’s because we give them a chance to take true ownership. We want our people to have the freedom to roll out new ideas and get the satisfaction of seeing how their work directly shapes the customer experience.

Position Overview:

We’re looking for a Global Fulfillment Manager who can run the floor today while building the system for tomorrow. You’ll own the end-to-end pick/pack/ship operation, managing the fulfillment team, picking and packing when needed, and coordinating our international shipments. You will ensure every order leaves our facility accurately, on-time, and at the lowest cost. You will lead process improvements, and work closely with our Customer Service, Quality Control, Inventory Planning, and Manufacturing teams.

This is a full-time, on-site position.

Responsibilities

Lead and expand our fulfillment team, including hiring, training, and performance management
Own daily fulfillment operations: pick, pack, ship with accuracy and efficiency
Pick, pack, and ship orders as needed
Track and deliver against KPIs (on-time fulfillment, order accuracy, cost per order)
Optimize workflows, warehouse layout, and staffing schedules for efficiency
Identify and implement process improvements
Identify and implement automation, WMS/ERP tools, and new technologies
Manage shipping vendor relationships and negotiate rates to improve margins
Ensure budget targets are met
Oversee inventory control and supply management
Partner cross-functionally with Customer Service, Quality Control, Inventory Planning, and Manufacturing
Coordinate international shipments with teams in Germany and Australia

Qualifications

2+ years experience managing fulfillment or warehouse operations (DTC/e-commerce preferred)
Experience leading teams in fast-paced, high-volume environments
Strong data orientation and comfortable analyzing KPIs to make decisions
Familiarity with Shopify, Shipstation, or similar fulfillment software
Track record of improving processes and implementing automation or tech solutions
Strong attention to detail
Highly organized
Interested in learning new skills
Excellent problem-solving skills and ability to priotize effectively and to stay calm under pressure
Thrives in a hands-on role
Excellent English communication skills, both written and verbal
Able to work varying shifts, including weekends and holidays

Additionally, you must be:

At least 18 years of age
Must have a valid driver’s license
Authorized to work in the United States
Comfortable with basic math
Able to lift up to 49 lbs
Ability to move over/under/around shelves and other objects
Able to stand for extended periods of time
Full use of hands and fingers to perform tasks
Able to work varying shifts, including weekends and holidays

What Success Looks Like

On-time, accurate shipments
Improved units shipped per labor hour without sacrificing accuracy and quality
Decreased cost of supplies by 15%
A high-performing, engaged team that scales with company growth

The interview process will consist of the following stages:

Culture Questionnaire
Phone Interview
In-Person Interview

We pride ourselves on the quality of our team and as such, candidates who receive a job offer will be required to successfully pass a job-related hair drug/toxins test and a background check consistent with state law.

You will be joining a small, tight-knit Team.

What Lily & Fox Offers:

Attractive salary + equity
Company paid insurance (medical, dental, vision, life, and disability insurance)
4 weeks PTO per year annually
Coaching and training
Huge opportunities to learn new skills and grow with the company!
Being a part of a fast-growing international business!
A chance to build the Quality Control function of a fast-scaling, international DTC brand

If you love the idea of working with a team who:

Do the impossible
Take chances
Learn continuously
Are team-oriented
Strive to know the future

You’ll love working with us.

This is not a work-from-home position.

Good luck to everyone who applies!

Equal Employment Opportunity:

Lily and Fox is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, genetic information, protected veteran status, gender identity or expression, sexual orientation, or any other characteristic protected by law.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. This is not to be considered a complete list of job duties, which appear in the job description for this position, and which may be amended from time to time at the discretion of Lily and Fox. Incumbents will follow any other instructions and perform any other related duties as may be required by their manager.

Please note, this job description is not a contract of employment and may be modified to meet evolving business needs. Employment at Lily and Fox is at-will, meaning that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice.

Type: Full-time, on-site

Salary: $60,000 - $85,000 per year