Sr. Director, Software Engineering

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

We are seeking a candidate with a demonstrated ability to lead by influence and a record of successfully delivering modern, large-scale, complex services and products. This is accomplished by leading multiple large diverse technical teams at all levels and closely collaborate with program and product teams. 
As the leader of this team, you will own the vision, strategy, and execution for internal and external-facing web applications across our product portfolio. You will guide the design and implementation of modern, scalable, and accessible interfaces using best-in-class front end technologies and frameworks, ensuring exceptional usability, performance, and visual quality. You will partner closely with Product, Design, and Backend teams to deliver cohesive, seamless user experiences that delight customers and set industry benchmarks.

The focus is on defining, executing, and delivering product and technical features at scale quickly and promoting a diverse culture of cross-functional collaboration and engineering excellence. Be an idea leader and bring industry best practices to benefit the team and the wider organization. The ability to balance demanding business capabilities with building for operational excellence while meeting regulatory, security and privacy requirements.

Ability to quickly grasp and evaluate new ideas and technologies from internal and external sources. Lead multiple teams, matching them with appropriate technology and business problems while building a culture of both innovation and drive for excellence.

Transform our digital offerings by leveraging AI to enhance our current product line and develop exciting new products targeting our banking, fintech and integration partners, which will enable the next wave of innovation in payments. We need a strong technology leader, who is an expert in web front-end development, user experience, agile delivery, building purpose driven teams, and has a background in complex integration projects. Prior experience in payments, or a background in building high volume transaction and data processing systems is preferred.

The successful candidate will be comfortable navigating the challenging dynamic payments space and leading global teams responsible for platform transformation efforts. This candidate will also play a pivotal role in our continued embrace of AI, seeking new paths to revenue by improving delivery efficiency and pushing forward for new products.

Essential Functions

• Responsible for the overall development life cycle with a focus on web front end development.
• Deliver products with complex technical interdependencies collaborating with cross geographical development and product teams. Collaborate with Product Office, Operations & Infrastructure, Cybersecurity, Client Support and other Product Development teams in developing complete solutions.
• Build a culture of engineering excellence (quality, security, performance, scalability, availability, resilience etc.) across your own teams and the entire organization.
• Leverage GenAI to continually enhance our delivery methods and enhance or create products that disrupt the marketplace.
• Partner with product owners in developing a strategy and roadmap that align with business goals.
• Manage technical debt and costs within your product and organization budgets.
• Influence adoption of best engineering practices, automations of software development, testing and deployment processes.
• Manage the prioritization and delivery of enhancements and ongoing maintenance activities for multiple services.
• Be responsible for the incident management, change, and problem management.
• Hire, retain and grow high-performing and diverse global engineering teams.
• Invest in the career development of your employees with a strong focus on mentorship and training.
• Lead with a strong client focus mindset across organizations.
• Handle routine daily activities such as coordination, coaching, mentoring, recruiting, budgeting, planning, delivery, quality, partner relationships, performance metrics, operations, efficiency, service level management, etc.
• Recruit and manage an engineering team dedicated to the implementation of the technology organization strategy.

This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Qualifications

Basic Qualifications:
12+ years of relevant work experience with a Bachelor’s Degree or at least 9 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 6 years of work experience with a PhD, OR 15+ years of relevant work experience.

Preferred Qualifications:
12+ years of relevant work experience and a Bachelors degree, OR 15+ years of relevant work experience
Proven experience managing software development teams delivering highly available enterprise level, web-based applications with fantastic user experience.
Outstanding verbal, written, presentation, facilitation, and interaction skills, along with effective communication (both written and verbal) skills and the ability to present complex ideas in a clear, concise way.
Proven track record of coordinating multiple product and technical teams by removing roadblocks and solving complex problems collaboratively.
Strong at technical goal setting for a project with actionable success metrics.
Experience using AI to increase developer productivity and to launch AI-based new product offerings.
Experience with measuring a service from user experience perspective, setting, and tracking to SLAs and KPIs.
Ability to represent technical and business issues and solutions to multiple levels internally and externally to support organizational plans.
Ability to work in a complex organization to determine business and customer needs, providing the best solution to meet those needs.
Experience with Agile methodologies and software development lifecycle principles.
Ability to manage multiple competing top priorities in a fast-paced environment.
Ability to handle multiple competing priorities in a fast-paced environment.
Payment industry experience is a strong plus.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 191,700.00 to 299,650.00 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.