Medical Records Technician

Overview
Otterbein has an exciting full-time opportunity for a Clinical Scheduler / Central Supply Coordinator / Medical Records Technician. This role is essential in supporting the clinical team by maintaining accurate medical records, preparing and managing nurse and nurse assistant schedules to ensure regulatory compliance, and ensuring all necessary supplies are available for quality resident care. The ideal candidate will be detail-oriented, organized, and collaborative, working closely with nursing leadership, direct care staff, and other departments to meet Otterbein standards.

Responsibilities

Scheduling

Completes and maintains schedules for Nurses, STNAs, and Resident Assistants to ensure compliance with regulatory requirements and Otterbein guidelines.

Assists with finding coverage for open shifts in the Nursing and Assisted Living Departments.

Works creatively and collaboratively with nurse leadership and direct care staff to minimize the use of contract staff.

Medical Records

Organizes, plans, and directs the medical records section as directed by the Director of Nursing, following all policies, procedures, and applicable regulations.

Maintains all new and re-admission files, ensuring all required record information is complete and accurate.

Ensures resident histories, physicals, and discharge records are current and accurate.

Maintains confidentiality of all resident information, releasing details only per established policies and procedures.

Retrieves information for insurance companies, Medicare, physicians, and other authorized personnel while maintaining strict confidentiality.

Collects, assembles, checks, codes, and files resident charts according to established procedures.

Conducts periodic audits of resident charts and reports discrepancies.

Central Supply & Inventory

Monitors the status and quantity of medical supplies and ancillary products for the Nursing and Assisted Living Departments.

Orders medical supplies and other necessary products to support resident care.

Maintains inventory and ensures supply rooms are fully stocked for clinical staff.

Additional Duties

Ensures work and assignment areas are clean and all records, files, and supplies are properly stored before leaving the area.

Adheres to infection control, PPE usage, and safety protocols, including enhanced COVID-19 prevention measures.

Qualifications

• Education: High School Graduate required; advanced degree preferred.
• Experience:
• Proficient with Word, Excel, Outlook, and Windows.
• Experience with PointClickCare (or similar EMR software) and OnShift (or similar scheduling software) preferred.
• Previous experience in scheduling, central supply, and/or medical records—preferably in long-term care.
• STNA certification preferred.
• Willingness to complete courses in medical terminology and coding.

BENEFITS*

• Health & Wellness
• Medical Insurance with free virtual doctor visits
• Vision & Dental Insurance
• Pet Insurance
• Life Insurance
• Employee Assistance Program (EAP) for personal and professional support
• Financial Security
• 401(k) Retirement Savings Plan with company match
• Paid Time Off (PTO) that accrues immediately from day one
• Paid Holidays for a healthy work-life balance
• Access to DailyPay, enabling you to access up to 100% of your earned wages on a daily basis
• Tuition Reimbursement up to $5,250 per year for ANY field of study
• Tuition Discounts through exclusive partnerships with the University of Cincinnati, University of Toledo, and Hondros College
• Employee-Sponsored Crisis Fund available for those facing unforeseen challenges
• Legal & Identity Theft Protection
• Growth & Development
• University Partnerships with University of Cincinnati, University of Toledo, and Hondros College for exclusive tuition discounts
• Multiple Partner Discounts available for various products and services through Access Perks
• Access to 1,000s of hours of personal and professional development material through RightNow Media @ Work
• *Some benefits, including PTO and tuition reimbursement, are based on hours worked.