Security Shift Supervisor – Global Security - Pleasanton, CA (Rosewood)

About the Role

• Lead, mentor, and develop a team of security professionals, ensuring adherence to established procedures, performance standards, and company policies.
• Foster a positive, professional, and accountable team culture.
• Operate and manage internal security systems and tools, ensuring effective system monitoring, timely alarm response, and precise access control administration.
• Ensure seamless coordination between on-site security teams and GSOC personnel.
• Manage and coordinate responses to security incidents, emergencies, and critical events.
• Act as the primary point of contact during high-priority situations, ensuring timely escalation and resolution.
• Maintain clear, concise, and timely communication with team members, management, and relevant stakeholders.
• Provide accurate updates and reports during routine and emergency situations.
• Ensure compliance with all relevant security policies, procedures, and applicable regulations.
• Conduct regular audits and spot checks to maintain operational integrity.
• Provide training, coaching, and guidance to enhance team skills, operational knowledge, and readiness.
• Promote continuous improvement and professional growth within the team.
• Operate, monitor, and troubleshoot security systems, including CCTV, access control, alarm systems, and other related technologies.
• Prepare and deliver reports on security incidents, operational metrics, and other relevant data to management.
• Provide security oversight and operational support for special events, ensuring safety, compliance, and smooth event execution

What You'll Do

• Supervisory Expertise – A proven track record of leading teams in high-security environments.
• GSOC Proficiency – Hands-on experience with security operations center functions, processes and workflows.
• Communication Excellence – The ability to engage, inform, and influence across all levels of the organization.
• Analytical Thinking – A proactive, solutions-driven approach to identifying and mitigating risks.
• Technical Competence – Skilled in operating and troubleshooting integrated security systems.
• Customer Service Orientation – Professional demeanor and service-focused approach when interacting with employees, visitors, and executives.
• Calm Under Pressure – Composure and decisiveness during emergencies and high-stress situations.

Who You Are

• Supervisory Experience: 2+ years in a supervisory or management role, preferably in corporate security or law enforcement.
• GSOC Experience: 1+ year working in a Global Security Operations Center or similar environment.
• Communication Skills: Excellent oral and written communication abilities for diverse audiences.
• Analytical Skills: Strong capability to assess situations, identify threats, and recommend solutions.
• Technical Skills: Proficiency with security technology, including CCTV, access control, and alarm monitoring systems.
• Customer Service: Demonstrated ability to deliver high-quality service in a professional manner.
• Conflict Resolution: Proven ability to mediate disputes and resolve personnel or operational issues effectively.