CS Field Operation Senior Specialist

Position Summary

Handle SVC Field operation tasks & solve all issues to ensure best customer experience.

Role And Responsibilities

•  Monitor & enhance Samsung Egypt SVC KPI’s to meet company target.
•  SVC network management [new SVC providers expansion / renewal & termination].
•  Handle operation issues [replacement problems, Repair delay, Partners problems,  ..]
•  Authorized partners evaluation & selection.
•  Implement SVC strategy allocated tasks.

Skills And Qualifications

Educational Background:

- A bachelor's degree from a reputable university.

Experience:

From 3-5 years of experience in after sales operations.

Skills:

Strong communication, negotiation and problem-solving skills.

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