Operations Delivery Manager, Studios

Who We Are:

At IMG, our Studios business use content and technology to power the world's passion for sport, working with global clients including The Premier League, The R&A, DP World Tour, Euroleague Basketball and Major League Soccer. We've built Europe's best-connected broadcast centre at Stockley Park, London, distributing 35,000 hours of content globally and creating some of the world's best sporting coverage. Our facilities include four broadcast studios, fifty edit suites and a multitude of radio, podcast, dubbing and VFX facilities, with specialisms in remote production and carbon reduction thanks to our Green to Screen initiative. Whether it's live coverage, archive, highlights, social media, branded content or feature films, we give the audience a front row seat to the best sport in the world.

What You’ll Do:

IMG Studios is a premier production centre with state-of-the art studios, post-production and live operations facilities.  It houses 4 HD broadcast television studios, 9 production galleries, 3 dubbing suites, 50 edit destinations, 3 radio studios, an award-winning 3D Graphics & Visual Effects team, and one of the largest data centres built specifically for digital media and broadcast in recent times. 

We are looking for a highly skilled Operations Delivery Manager to join our Studios business.

This position plays a key role in ensuring IMG Studios Tech & Ops’ reputation for best in class service. This role is pivotal to our clients’ and IMG Studios overall success, ensuring the flawless execution of IMG Studios Tech & Ops client operations, coordinating complex workflows, diverse teams, and upholding the highest standards.

PLEASE NOTE:

• This is a permanent position based in our Stockley Park office.
• May be required to work mornings, evenings, weekends and/or bank holidays to maintain service and support levels.

Key Responsibilities Include But Not Limited To:

• Overall ownership of day-to-day operational delivery and success for IMG Studios Tech & Ops’ onsite clients across studio, live gallery, post production, remote production and other workflows and broadcast facilities as required.
• Collaborating with Commercial Solutions and Tech teams to create cross-departmental micro-teams to plan and deliver Tech & Ops’ clients’ work to schedule and budget
• Assisting Commercial Solutions team at RFP stage, offering ideas for operational efficiencies, workflows and support models which suite individual client requirements
• Lead on major client-focused projects including expansion or bespoke set up – pulling together stakeholders across the business, creating project timelines and documentation, cost tracking and engendering accountability to ensure projects are delivered on time and on budget and that all stakeholders remain invested and positive
• Build and maintain positive and effective working relationships with clients in support of the Commercial Solutions team through daily contact and strong & effective communication from the planning through to delivery stages, to ensure clients have the best possible experience at IMG Studios and their productions are delivered on time and on budget
• Work with Bookings team to ensure all bookings, technical requirements and engineering / facility support are in place, any changes are made quickly and efficiently and that any budgetary impact is reported to the Account Managers
• Attend bookings as required to offer unrivalled operational support, liaising between Tech and Commercial Solutions teams in the event of any issues and to work with the Senior Manager, Operations Delivery to ensure the issues are followed up until resolved
• Build and maintain a strong working knowledge of all workflows and production requirements to offer proactive operational planning and support
• Organise, attend and document planning meetings, progress meetings and wash up meetings with your micro-team for each client project
• Attend regular departmental meetings as required by the Senior Manager, Operations Delivery, to discuss on-going operational requirements and or challenges with all IMG Studios departments
• Attend regular meetings with Commercial team and clients to discuss on-going requirements
• Work with the Senior Manager, Operations Delivery, Director Operations and VP Operations to incorporate efficient workflows, operating systems, and business processes as required
• Collaborate with Tech team to understand emerging technologies and workflows, to understand the evolution of our business and our operations
• Ensure the company’s operations platform and resource management systems are maintained as the single source of truth for all operational and resource management information and documentation
• You may also be required to take on additional responsibilities which are within the scope and purpose of the job

You Will Have The Following Strengths:

• Proven track record at a broadcast facility
• Thorough knowledge of MediaPulse, or similar Resource Management system
• Solid working knowledge of all aspects of studio, live gallery, post-production and broadcast technology
• Proven client and customer service skills
• Solid organisation and communication skills (both written and verbal)
• Excellent interpersonal skills (when to employ tact, diplomacy, discretion)
• Proven ability to use own initiative and ability to work well as part of a team as well as autonomously
• Strong problem-solving skills
• Previous experience of working to tight deadlines, working effectively in a fast-paced environment
• Excellent time management skills
• Positive, professional, and proactive approach to work
• Highly attuned to the needs of clients and colleagues, fostering strong working relationships
• A strong communicator with the ability to interact effectively across all levels of an organization

Our Vision – Power the World’s Passion for Sport.

Our Mission – Be Vital. Work as one.

And Our Values:

•            We are BOLD and not afraid to take risks.

•            We are PASSIONATE and proud of our legacy.

•            We are DYNAMIC and constantly evolving.

•            We are AUTHENTIC and human.            

•            We are UNITED in our pursuit of excellence.

Benefits:

• Income protection

• Life insurance 

• Private medical insurance

• Virtual GP        

• Pension contribution 

• 23 days holiday + bank holidays

• Dental insurance         

• Green car scheme       

• Season ticket loan       

• Cycle to work scheme

• Subsidized office canteen (Stockley Park Office)

• Free breakfast

• Free on-site parking at Stockley Park office

• Eye Care           

• Endeavor Wellness - lunch and learn events 

• EAP (Employee Assistant Programme) - range of practical and emotional support services

• Critical Illness cover    

• Financial Wellbeing    

• Health Cash Plan         

• Subsidized gym membership / Class-pass/ GymPass

• Health Screening         

• Will Writing     

• Dynamic office environment with great people!       

• Regular team and company networking events/celebrations             

• Access to free tickets to sporting and entertainment events

• Tech Scheme

• Taste Card

• Travel Insurance

The Process:

We appreciate the time take to apply for the role and your recent interest in IMG. We will review all applications and will be in touch with those who have been shortlisted to the next stage. Unfortunately, due to volume we are not able to get back to everyone individually so if you have not heard back from us unfortunately you have not been successful on this occasion and wish you all the best in your search.

• Tele/Virtual Interview – up to 30 mins with member of talent acquisition team.

• 1st stage interview - in person/virtual – With the hiring manager and wider team.

• 2nd stage interview – in person - TBC