Senior CX Consultant - Automotive

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day?

We are seeking a dynamic Senior Customer Experience Consultant to deliver exceptional service and act as the primary point of contact for our valued customers. In this role, you will manage the end-to-end shipment lifecycle, resolve customer issues, and proactively communicate solutions to ensure a seamless experience. By building strong relationships and understanding customer needs, you’ll play a key role in driving customer satisfaction and supporting business growth.

WHAT WE OFFER:

When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together.

Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief.

KEY RESPONSIBILITIES:

• Manage customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions
• Effective handling of escalated situations and complaints across several communication channels
• Work with our extended Customer Experience team and ensure the smooth execution of the end-to-end shipment lifecycle and high-quality service levels for our customer
• Deliver proactive customer service - track shipments and notify customers of relevant deviations from the schedule, including potential solutions or alternatives
• Constantly seek ways to improve our service and customer experience
• Act as a primary contact for customers, you will actively build strong relationships and gain an understanding of their business, service needs and drivers
• Use your relationship building skills and fantastic customer service to increase revenue, by growing our customers’ business and promoting added value services

WHO WE ARE LOOKING FOR:

• Minimum 3 - 5 years of experience in customer experience and logistics, with a strong background in customer service and a proven track record of success.
• Proficiency in Microsoft Office Suite and a solid understanding of supply chain processes.
• Has excellent communication skills (written, verbal, and interpersonal).
• Analytical and solution-oriented, with the ability to use logic and methods to solve complex problems effectively.
• Quick learner who adapts to new challenges, thrives in dynamic environments, and is comfortable managing multiple systems.
• Results-driven, with experience working in high-performance KPI environments and strong commercial awareness.
• Skilled at building rapport, navigating high-tension situations with diplomacy, and relating to diverse stakeholders.
• Flexible, open to change, and committed to continual personal and professional development.
• Highly organized and detail-oriented, capable of producing accurate and timely reporting.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  accommodationrequests@maersk.com.