Job Description

YOUR ROLE AS:

As an Executive, Ancillary (Ancillary Products), you will be responsible for planning, executing, and monitoring projects that drive ancillary product sales and operational efficiency. You will analyze market conditions, track competitor activities, and work cross-functionally to ensure smooth execution of initiatives. Your role involves translating data into strategic insights to support decision-making and enhance overall business performance.

WHAT YOU’LL CHAMPION:

Manage projects requiring the integration of multiple tasks and details, ensuring timely execution and delivery.
Monitor market conditions and competitor activities to identify opportunities for new ancillary products or services.
Track the status of projects at various development stages to ensure progress as planned.
Review ancillary data and reports to detect issues requiring immediate action.
Coordinate with cross-functional teams, including Ground Operations, Customer Happiness, Marketing, and Ancillary Pricing, to ensure seamless ancillary product sales and operations.
Develop and deliver weekly, monthly, and quarterly performance reports, highlighting key changes and trends.
Translate data into actionable strategic insights and communicate results to support decision-making.
Work closely with Data, Research, and Insights teams to validate business ideas, hypotheses, and performance metrics.

WHO YOU ARE:

Bachelor’s degree (or equivalent) in Operations Management, Business Administration, or a related field.
Proven work experience as an Operations Executive or in a similar role.
Strong communication skills, ensuring effective information flow between departments.
Familiarity with business and financial principles.
Excellent presentation skills for delivering results and ideas to stakeholders, including senior management.
Strong problem-solving skills with the ability to think creatively and develop quick solutions.
Proactive in monitoring competition and staying updated on industry developments.

TECHNICAL SKILLS:

Proficiency in Microsoft Office and/or Google Suite (Docs, Sheets, Slides).
Ability to analyze operational and financial data, identify trends, and prepare reports.
Experience in project management and cross-functional collaboration.

SOFT SKILLS & COMPETENCIES:

High attention to detail with the ability to manage multiple priorities.
Strong interpersonal skills with the ability to work effectively across departments.
Proactive, adaptable, and results-driven mindset.
Ability to work under pressure in a fast-paced environment.

WHERE YOU’LL GO:

From Operations Executive, you can grow into roles such as Senior Ancillary Executive. In these role, you’ll oversee larger-scale projects, lead operational strategy, and mentor junior team members, playing a pivotal role in driving business growth and efficiency.

WHAT YOU’LL ENJOY:

Physical Wellbeing: Key medical and insurance benefits, maternity expenses, flexible work arrangement, and health and fitness amenities.
Emotional Wellbeing: Paid time off, wellness programmes, and childcare amenities.
Financial Wellbeing: Resources relating to financial, personal skills and career growth programmes.
Allstars Specials: Free flights, unlimited discounted flights, and exclusive discounts with partners.
A unique Allstar culture like no other

OUR HIRING PROCESS:

Application received
Candidate screening
Interview(s) and assessment(s)
Background check and/or other assessments
Offer and negotiation

GET TO KNOW AIRASIA:

AirAsia has been the World's Best Low-Cost Airline for 14 consecutive years with over 800 million guests flown. We continue to champion dreams, serve the underserved and connect the world and Asean like no other so Now Everyone Can Fly.

GET TO KNOW US:

Our story begins in 2001 with a dream, two planes and a 40 million ringgit debt. You’ll know us as the ‘Now Everyone Can Fly’ airline (if you don’t, we’re definitely older than you).

Today, we’re more than just an airline. We’re Capital A - a world-class brand that wears many hats. Our mission is to connect people and transform lives in Asean.

Above all, we’re Allstars. We believe in the unbelievable and we dare to dream. We also believe in celebrating all individuals. So no matter your culture and background or if you prefer aisle seat to window seat, we’re excited to have you onboard.

Search Firm Representatives - We do not accept unsolicited assistance from search firms for employment opportunities. All CVs/resumes submitted by search firms to any of our employees without a valid written search agreement in place will be deemed as our sole property. No fee will be paid when a candidate is hired by us as a result of an agency referral when there is no pre-existing agreement in place.