Job Description

Euronext FX is an Electronic Communication Network for foreign exchange trading. Euronext FX strives to offer its customers access to large pools of diversified liquidity at unparalleled speed with complete transparency in the optimal location. Its award-winning technology (FastMatch) gives Euronext FX an important speed advantage and has the capability of handling thousands of clients simultaneously. Clients include retail brokers, institutions, banks, hedge funds, and proprietary trading firms.

Euronext FX is a company of Euronext, the leading pan-European exchange in the Eurozone.

Client Services Officer manages full lifecycle of client technical relationships including technical pre-sales, onboarding, production trading, upgrades and custom developments.

Key accountabilities

Support external clients. Provide full range of client support including onboarding assistance, help during development and testing. Level 1 support during trading.
Post-trade investigations with counterparty Banks and Prime Brokers in order to resolve booking irregularities.
Coordinate activities between internal teams ( Liquidity Management, Operations and Development ) and clients such as troubleshooting and new feature requests
Maintain system configuration database, setup new sessions and modify existing sessions.
Maintain data integrity and system load balancing.
Automate support processes whenever possible with help of scripting.

Your profile

5-10 years of experience supporting mission critical, high throughput, low-latency trading applications
Knowledge of FIX Protocol, SQL and scripting languages Python, Perl, shell, Excel.
Working knowledge of Linux
Strong verbal and written communication skills
Understanding of electronic trading concepts. FX trading background is a plus.
Good understanding of market connectivity principles and TCP/IP Networking
Ability and desire to learn.
Programming background is a plus

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Euronext Values

Unity

• We respect and value the people we work with

• We are unified through a common purpose

• We embrace diversity and strive for inclusion

Integrity

• We value transparency, communicate honestly and share information openly

• We act with integrity in everything we do

• We don’t hide our mistakes, and we learn from them

Agility

• We act with a sense of urgency and decisiveness

• We are adaptable, responsive and embrace change

• We take smart risks

Energy

• We are positively driven to make a difference and challenge the status quo

• We focus on and encourage personal leadership

• We motivate each other with our ambition

Accountability

• We deliver maximum value to our customers and stakeholders

• We take ownership and are accountable for the outcome

• We reward and celebrate performance

We are proud to be an equal opportunity employer. We do not discriminate against individuals on the basis of race, gender, age, citizenship, religion, sexual orientation, gender identity or expression, disability, or any other legally protected factor. We value the unique talents of all our people, who come from diverse backgrounds with different personal experiences and points of view and we are committed to providing an environment of mutual respect.