Lead Solution Consultant (Call Center) - Tietoevry Tech Services

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Are you ready to make an impact? Are you looking for an opportunity in one of the largest tech companies in the Nordics? We have a great opportunity available now in our Microsoft Dynamics team. 

We are looking for a Lead Solution consultant who wants to be part of Tietoevry Tech Services. We serve our customers by combining global capabilities and Nordic proximity and help our customers modernize their digital landscape to be fit for new opportunities in the rapidly changing business environment.

You will join an expanding team concentrating on selling and implementing the Microsoft Dynamics Contact Centre, participating in both our on-going project and sales cases. 

When joining Tietoevry Tech Services as a Lead Solution consultant you will be part of our Microsoft Dynamics unit of over 350 consultants in Finland, Sweden, Norway, Latvia and India, delivering projects and services across Northern Europe.  

Your primary role will be to support and advise in sales cases and on-going deliveries by engaging with our customers and ensure that we justify the trust our customers place in Tech Services through high quality delivery. 

To succeed in this role, you have a consultative mindset and strong background in Call Centre processes and technologies.

You have previously worked with software’s such as Genesys, Zendesk Suite, Telia ACE etc., and are excited to utilize that knowledge with projects using Microsoft Dynamics 365 Contact Centre. Understanding and being able to support customer requirements, scoping, discovering and defining end-to-end solutions and explaining business benefits is essential in this role.

We have an amazing opportunity to jump head-first into an on-going project and hit the ground running! 

You inspire colleagues through predictability in line with Microsoft methodologies and tools and help assure commercial success for all parties involved. Your contribution will be rewarded with a great space of autonomy and respectful collaboration. We foster a collegial atmosphere through feedback and assure a positive and friendly work climate.  

We also appreciate:  

• Previous experience of Microsoft Dynamics 365 CE and Power Platform (Power Apps, Power Pages, Power Automate) 

• Consulting skills and attitude combined with good social skills to drive customer growth 

• Leading in solution design, configuring/customizing and implementing Call Center solutions 

• Excited about improving Call Centre processes with automation and AI 

• Technical knowledge is an advantage to interpretate and understand integrations 

• Fluency in Finnish and English 

• Certifications are an advantage 

What’s in it for you? 

We offer you professional growth, meaningful projects, open culture and an outstanding work-life balance! We offer you and opportunity to create the future of a growing and fast developing and important sector. We offer a salary level to match your expertise and our benefits including lunch benefit, e-passi flex, extensive healthcare and more.

We believe that our organizational culture is an important part of enabling you to be successful. We provide a flexible hybrid work model as part of our culture and way of working. Finally, we also believe in curiosity and learning as a lifestyle where you need to unlearn and relearn every day as new possibilities emerge. 

Join us and make your mark! 

We look forward to your application! 
Please attach your CV or LinkedIn-profile and we’ll reach out to you. Interviews will be held on a continuous basis, so we encourage you to apply today. If you have any questions regarding this role, please contact hiring manager Markus Ruuskanen, via e-mail markus.ruuskanen@tietoevry.com or by phone +358 50 330 8706. Kindly note we do not accept applications sent by e-mail and decline recruiting agencies at this time.

Hope to hear from you soon! 

Location: Finland 

Application deadline: 02/09/2025 

At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity. Diversity, equity and inclusion (tietoevry.com)