Job Description

About Embry-Riddle Aeronautical University:  

 

At Embry-Riddle, we take pride in our position as the world's largest and most comprehensive university dedicated to aviation and aerospace. Located in Daytona Beach, Florida, and Prescott, Arizona, our esteemed residential campuses offer a prestigious educational experience. However, our commitment to education knows no borders as our Worldwide campus expands our reach globally, providing a world-class education online and at approximately 110 locations across the United States, Asia, Europe, and Central and South America. This breadth of reach ensures that students can access our exceptional programs without geographical limitations. 

 

With a history spanning nearly a century, we have continually adapted to the dynamic needs of the industries we support. In the Academic Year 2022-23, we welcomed over 11,100 students to our residential campuses and over 19,000 students at our worldwide campus.  

 

Join our global community and embark on a journey of academic excellence and limitless possibilities. Employees working more than 30 hours a week can enjoy medical, dental and vision benefits, an amazing retirement plan with immediate vesting that includes a 6% gift and up to 4% match, free tuition for employees and their immediate family members, and a generous personal leave program. To find out more about our benefits and why ERAU has been named a “Great College to Work For” for 13 consecutive years, visit our careers page.     

 

The Opportunity:  

The Department of University Student Financial Services on the Daytona Beach Campus is currently hiring a Process Specialist to join the team. The Process Specialist is responsible for the analyzing and auditing of student and organizational accounts. The incumbent requires an in depth knowledge of the billing process including contracts in Campus Solutions. To ensure this incumbent has a full understanding of a student’s life cycle they must have extensive knowledge and understanding of the registration process, financial aid awarding guidelines, and the payment policy and cancellation process. They must also know VA chapters 33, 31, 35, 30 as well as all military branches and other third-party sponsors. This knowledge is used for processing and analyzing the sponsored billing module through Campus Solutions queries. This incumbent requires in-depth knowledge of the Workflow module in the Oracle system. This person must be detail orientated with the skillset to recognize anomalies in third party sponsor billing, third party payments and other invoice related processes.

It is required that this person must have the understanding and knowledge of State and Federal Regulations as well as University policy and procedures. The Process Specialist will provide customer service to staff, Faculty and third party sponsors. The Process Specialist must have a broad understanding of the Residential and Worldwide accounts and provide efficiencies in all process that the Student Financial Services Department handles.

The Process Specialist will handle a wide variety of tasks for both the Worldwide and Residential campuses, including but not limited to the VA Debt process, CommGens, Third Party Billing, Refunds, Abandoned Funds, Collections, Summer Abroad, Flight Programs, Returned Payments and Freshman Bills. This person will also analyze various processes for efficiencies and effectiveness. Proficiency will be expected in Campus Solutions, Touchnet, Knowledge Lake and Microsoft suite applications.

Responsibilities include the following:

• Monitor, audit and reconcile the DB and WW VA Accounts, which include the VA debt process and state refunds
• Process adjustments to VA contracts
• Various service indicator removal
• Service employee accounts with balances
• Back up other Process, Billing, and Systems Specialists 
• Manage mass posting of wires
• Process returned payments
• Send necessary communications
• Monitor, post, audit and adjust summer abroad
• Invoice and collect on organizational accounts
• Manage the freshman billing process
• Monitor and pull various service indicator reports
• Provide extensive assistance to other ERAU departments and students

Qualifications

• Bachelors degree preferred
• Minimum of 3 years of work related experience including background in customer service.
• Proficiency using Microsoft Office Suite with extensive experience in Excel
• Demonstrated self-starter, with strong analytic, problem solving, and critical thinking skills
• Strong communication skills (both verbal and written), interpersonal and organizational skills
• Ability to work well with diverse internal and external constituents in a team-oriented environment
• Coordinate and maintain multiple tasks simultaneously as well as deliver responses and results within established time frames