Senior Engineer, Process Improvement

Date Posted:

2025-07-07

Country:

Hong Kong

Location:

12/F-13/F, The Bay Hub, 17 Kai Cheung Road, Kowloon Bay, Hong Kong

Job Title

Senior Engineer, Process Improvement

General scope of work:

The Senior Engineer, Process Improvement will play a critical role in enhancing the operational efficiency of the Service Field. The role focuses on analyzing operational data, identifying inefficiencies, and implementing strategies to reduce costs, improve resource utilization, and elevate service quality. The successful candidate will collaborate with maintenance, supply chain, and Service Field Operation to drive data-driven improvements and support the company’s strategic objectives.

Job responsibilities:

1. Data Analysis and Reporting:  

   - Analyze operational data (e.g., maintenance schedules, downtime reports, resource usage) to identify trends, bottlenecks, and opportunities for improvement.  

   - Develop and maintain performance dashboards to track key metrics such as response times, cost per maintenance, and resource utilization.  

   - Prepare regular reports for management to support strategic decision-making.  

2. Process Optimization:  

   - Conduct process audits to identify inefficiencies in elevator maintenance, inventory management, and workforce allocation.  

   - Propose and implement process improvements to reduce operational costs and enhance service reliability.  

   - Collaborate with maintenance teams to optimize scheduling and reduce elevator

downtime.  

3. Cost Reduction Initiatives:  

   - Identify cost-saving opportunities in areas such as spare parts inventory, labor allocation, and energy usage.  

   - Work with procurement to streamline supply chain processes and negotiate better terms with suppliers.  

4. Cross-Functional Collaboration:  

   - Partner with maintenance, customer service, and finance teams to align operational strategies with company goals.  

   - Support the implementation of new technologies or systems to enhance operational efficiency.  

Job requirements:

- Education: Bachelor’s degree in business administration, Operations Management, Data Analytics, Engineering, or a related field. 

- Six Sigma Green/Black Belt certification is advantageous 

- Experience:  Minimum of 2–5 years of experience in operations analysis, process improvement, or a related role.  

- Experience in the elevator industry, facilities management, or a related technical field is an advantage.  

- Proficiency in data analysis tools (e.g., Excel, Power BI) and ERP systems.  

- Familiarity with elevator maintenance processes or mechanical systems is a plus.  

- Strong analytical and problem-solving skills with a data-driven mindset.  

- Excellent communication and collaboration skills to work with cross-functional teams.  

- Ability to manage multiple priorities and deliver results in a fast-paced environment.  

- Language: Fluency in English and Cantonese; Mandarin is an advantage.  

What’s In it For Me / Benefits (adjust for local regulations)
You will receive a long-term employment contract with the world market leader in a crisis-proof industry.
We offer you remuneration in accordance with local standards plus:
Customize for local benefits here including vacation and bonuses

We will train you intensively in the areas of technology, processes & soft skills and you can exchange ideas with experienced colleagues at any time.

Apply today to join us and build what’s next!.

If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. 

Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.  

You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 69,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.  

When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.  

We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.   

Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do.  We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.  

Become a part of the Otis team and help us #Buildwhatsnext! 

Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.

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