Implementation Manager - Hybrid (Scottsdale, AZ)

Employee Benefits is the core of our business and at our heart we are a people-focused organization. Every day, we help over 100,000 employers give their employees peace of mind by providing health, pharmacy, long and short-term disability, vision, dental and other insurance solutions. What makes us unique is that we can surround our clients with more services and more technology-based tools and a team of advisors that simply cares more than anyone else. 

If you want a career giving people the reassurance that they can have access to the health care they need for themselves and their loved ones, join OneDigital.

Our Newest Opportunity: 

The Implementation Manager is primarily responsible for supporting the renewal and new business implementation processes. The Implementation Manager will be responsible for supporting sales producers in both the renewal

process of existing clients and the acquisition process of selling new clients and coordinating implementations with carriers and HRIS for new and existing accounts. The Implementation Manager will work closely with the group Account Manager during these implementations, as well as carrier / vendor partners and their implementation teams.

Additionally, he/she will be responsible for managing multiple client implementations at one time, and for ongoing communication with the account team on the status of the implementations. The ability to manage multiple implementations at one time and communicate effectively and efficiently with other internal departments and colleagues is critical to success.

Essential Duties and Responsibilities:

· Support Producers with all pre-sale related new business activities, which includes attending meetings at prospective clients, with occasional travel as needed

· Builds and updates the employer’s HRIS (if utilizing Employee Navigator, or other supported partner) including maintaining data integrity and system functionality of all benefits information.

· Conduct regular audits and validations, comparing the carrier enrollment information against the HRIS enrollment information

· Manages the employer-level enrollment integrations for all lines, including but not limited to, health, dental, ancillary coverages, voluntary coverages, PBM’s, FSA, HSA, virtual care providers, wellness vendors and clinical vendor arrangements

· In coordination with the group Account Manager, provide appropriate and required applications of coverage for each carrier/vendor to the Employer Group, advising client on how to correctly complete the paperwork, and helping to complete portions of the paperwork when possible

· Submit correctly completed employer-level applications to the carriers of choice

· Manage employer group and carrier/vendor timelines for a timely implementation

· Lead discovery call with vendors upon confirmed client confirmed carriers/vendors of choice

· Implementation meetings/calls with employer group, carrier and vendor partners

· Timely and appropriate communications to account team

· Champion process improvements and technology enhancements

· Manage multiple task and implementations simultaneously

· Manage off cycle implementations

· Be the subject matter expert on carrier implementation requirements and data transfer requirements sharing with account team

· Maintain Enrollment Implementation check list

· Understanding of carrier underwriting requirements and data needed for quotes

· Share industry trends noted from the RFP process

· Vendor implementation relationship management

· Work collaboratively with the benefits team to assist clients with compliance requirements

Qualifications, Skills and Requirements:

· Must be self-motivated

· Excellent communication skills

· Excellent organizational skills and attention to detail

· Flexibility and ability to adapt to change

· Ability to thrive in a fast paced environment

· Must work well in a team environment

Education, Training and Experience:

· Bachelor’s Degree, required or 3 years of relevant industry experience

· Minimum 3 years’ experience with a carrier (prefer health plan), agency, brokerage firm and or enrollment vendor

· Knowledgeable in employee benefits, enrollment guidelines, HRIS systems, enrollment systems and technology, underwriting regulations and legislation impacting the industry, preferred

· Working knowledge of all Microsoft office products; Intermediate Excel knowledge, required.

· Proficient in Employee Navigator, preferred

· Knowledge of employee enrollment and onboarding systems, electronic data file transfers, payroll systems

Your base pay is dependent upon your skills, education, qualifications, professional experience, and location. In addition to base pay, some roles are eligible for variable compensation, commission, and/or annual bonus based on your individual performance and/or the company’s performance. We also offer eligible employees health, wellbeing, retirement, and other financial benefits, paid time off, overtime pay for non-exempt employees, and robust learning and development programs. You will receive reimbursement of job-related expenses per the company policy and may receive employee perks and discounts.

To learn more, visit: www.onedigital.com/careers

OneDigital is an equal opportunity employer. Not only as a matter of standard, but to honor and celebrate our differences. We believe that the power of ONE starts with you. We are committed to cultivating and preserving a culture that celebrates diversity, insists on equity and inclusion, and connects us. Ensuring our people feel seen, valued, respected, and supported is fundamental to our core values and business goals.

OneDigital provides equal employment opportunities to all employees and applicants for employment regardless of their: veteran status, uniformed servicemember status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics) or any other category protected by federal, state or local law (collectively, “protected characteristics”). A copy of the Federal EEO poster is linked here.

Pursuant to local Fair Chance Ordinances, we will consider qualified applications with arrest or conviction records for employment. For applicable candidates, the following ordinances are linked here to inform you of your rights as an applicant:

City and County of San Francsico

City of Los Angeles

County of Los Angeles

Employment decisions shall comply with all other applicable federal, state and city/county laws prohibiting discrimination in employment. OneDigital complies with all criminal history inquiry [or ‘ban the box’] laws in California, Connecticut, Colorado, Hawaii, Illinois, Maine, Maryland, Massachusetts, Minnesota, New Jersey, New Mexico, Oregon, Rhode Island, Vermont and Washington.

In short, we believe in hiring the most qualified applicant for the position, regardless of background.

If you have questions about our hiring policies and practices, we would be happy to discuss upon receiving your application. We hope to welcome you to OneDigital and look forward to hearing from you.

OneDigital understands the immense responsibility and opportunities provided by Artificial Intelligence. We utilize advanced Artificial Intelligence [AI] technologies to enhance our recruitment process. This includes using AI to filter candidates based on their qualifications and to rediscover potential candidates from our existing applicant pool. Our AI systems help us efficiently identify the best fit for our open positions, ensuring a streamlined and effective hiring experience. However, AI does not replace the humans in our process. If you have concerns about our use of AI, you may opt out where laws allow.

Thank you for your interest in joining the OneDigital team!