Director, Claims Innovation, Shared Services

At GEICO, we offer a rewarding career where your ambitions are met with endless possibilities. 

Every day we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed our customers’ expectations while making a real impact for our company through our shared purpose. 

When you join our company, we want you to feel valued, supported and proud to work here. That’s why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards and Great Careers.

We’re seeking a Director, Claims Innovation, who will work in close collaboration with multiple stakeholders across the organization to modernize GEICO Claims across technology, process and procedure.

Location:  Remote, or available office with travel 30% +

Responsibilities: This position will have primary oversight of innovation within claims shared services (first notice of loss, subrogation, centralized claims units, fraud, coverage and liability, emergency roadside services, and glass).

• Innovation Strategy & Execution:

  • Develop and implement a forward-looking innovation roadmap for claims shared services.

  • Identify emerging technologies (both internal and external) and assess their applicability to claims shared services processes.

• Strategic, Cross-Functional Leadership:

  • Collaborate with cross-functional teams (Engineering, Product, AI, R&D, Data Science, Business Line, and Executive teams) to develop and implement claims innovation strategies.

  • Lead initiatives spanning multiple claims functions to drive transformation and innovation.

• Presentation & Communication: Deliver actionable solutions that translate these strategies through clear and impactful presentations for the business to implement.

• Advisory Role: Guide stakeholders on the interpretation, implications and projected outcomes of proposed strategies or solutions.

• Program Management: Design, implement, and manage pilot programs, POCs, or A/B testing to evaluate new products/features, with defined success and expansion criteria.

• Workflow Optimization: Analyze and enhance existing claims workflows for greater efficiency, accuracy, and effectiveness providing recommendations for improvement.

• Innovation: Lead workshops, ideation sessions, or design sprints to uncover creative solutions and innovative best practices to business problems.

• Cultural and Diversity, Equity and Inclusion (DEI) Advocacy: Foster a culture of innovation, agility, continuous improvement, diversity and inclusion.

• Trend Adoption: Keep abreast of industry, market and company trends and champion innovative claims processing approaches, techniques and capabilities.

Qualifications:

• 8 – 10 + years of leadership experience in Insurance or Insurtech with at least 5 years of leadership in Claims Shared Services or similar roles in property and casualty insurance.

• Proven success driving claims innovation or transformation in a comparable organization or as a vendor to similar companies

• Accomplished at mentoring and developing highly engaged, high performing teams and balancing retention with attracting new talent to identify, hire, inspire, and scale a world-class team.

• DEI champion who thinks about diversity, equity and inclusion in all that they do, embedding it in programs and work.

• Effective communicator with the ability to clearly and effectively articulate a common strategic vision both internally to the organization and externally to the broader industry.

• Expert at working across multiple functions and business units in collaboration with leadership across the organization to achieve goals.

• Ability to identify and leverage evolving technologies for business opportunities.

Leadership Qualities:

• Collaborates cross-functionally to make decisions and communicate them effectively in a highly complex environment with numerous stakeholders and tradeoffs to be considered.

• Balances strong decision-making with effective collaboration in consensus-driven environments.

• Leads with humility and empathy, earning trust and inspiring confidence.

• Effectively manages and communicates decisions in complex, high-stakes environments. Leads from the front and isn’t shy about using their voice.

• A lifelong learner with critical thinking skills who views situations and challenges through multiple lenses.

• Attentive, empathetic listener with exceptional character and high emotional intelligence.

#LI-AN1

 

Annual Salary

$131,200.00 - $229,600.00

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

 

At this time, GEICO will not sponsor a new applicant for employment authorization for this position.

 

The GEICO Pledge:

Great Company: At GEICO, we help our customers through life’s twists and turns. Our mission is to protect people when they need it most and we’re constantly evolving to stay ahead of their needs.

We’re an iconic brand that thrives on innovation, exceeding our customers’ expectations and enabling our collective success. From day one, you’ll take on exciting challenges that help you grow and collaborate with dynamic teams who want to make a positive impact on people’s lives.

Great Careers: We offer a career where you can learn, grow, and thrive through personalized development programs, created with your career – and your potential – in mind.  You’ll have access to industry leading training, certification assistance, career mentorship and coaching with supportive leaders at all levels.

Great Culture: We foster an inclusive culture of shared success, rooted in integrity, a bias for action and a winning mindset. Grounded by our core values, we have an an established culture of caring, inclusion, and belonging, that values different perspectives. Our teams are led by dynamic, multi-faceted teams led by supportive leaders, driven by performance excellence and unified under a shared purpose.

As part of our culture, we also offer employee engagement and recognition programs that reward the positive impact our work makes on the lives of our customers.

Great Rewards: We offer compensation and benefits built to enhance your physical well-being, mental and emotional health and financial future.

• Comprehensive Total Rewards program that offers personalized coverage tailor-made for you and your family’s overall well-being.
• Financial benefits including market-competitive compensation; a 401K savings plan vested from day one that offers a 6% match; performance and recognition-based incentives; and tuition assistance.
• Access to additional benefits like mental healthcare as well as fertility and adoption assistance.
• Supports flexibility- We provide workplace flexibility as well as our GEICO Flex program, which offers the ability to work from anywhere in the US for up to four weeks per year.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.