Sr. Manager, Business Technology Business Operations

Your work days are brighter here.

At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people first. And ever since, the happiness, development, and contribution of every Workmate is central to who we are. Our Workmates believe a healthy employee-centric, collaborative culture is the essential mix of ingredients for success in business. That’s why we look after our people, communities and the planet while still being profitable. Feel encouraged to shine, however that manifests: you don’t need to hide who you are. You can feel the energy and the passion, it's what makes us unique. Inspired to make a brighter work day for all and transform with us to the next stage of our growth journey? Bring your brightest version of you and have a brighter work day here.

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About the Team

Business Technology(BT) in Workday continues its mission to deliver unparalleled value to our business partners and customers. The Program and Business Operations team works with stakeholders within BT and outside to define, align on, and implement the strategic programs and operations. The team is also responsible for standardizing program methodologies, tools and operations/metrics across the BT organization to provide a unified experience to business stakeholders and customers.

About the Role

We are looking for an experienced and highly motivated Senior Manager, IT Business Operations to lead initiatives focused on optimizing financial governance, managing IT assets, and maturing vendor relationships. This role is critical in driving a strategic approach to how BT manages its budget, software and hardware assets, and vendor partnerships. You will be responsible for defining, implementing, and monitoring governance frameworks, collaborating with cross-functional teams to ensure fiscal responsibility and compliance, and using data to drive cost-saving initiatives. The ideal candidate will possess strong leadership, analytical, and communication skills, with a proven track record of managing complex financial and operational processes in a fast-paced environment.

This role will focus on driving continuous improvement, implementing best practices, and fostering strong relationships with cross-functional teams to align IT initiatives with overall business objectives.

 

Job Responsibilities:

*Financial & Budget Governance:

• Develop and implement budgeting and financial management strategies that align with overall BT and company objectives.

• Lead the annual budgeting and quarterly forecasting processes for the BT organization, ensuring accuracy and accountability.

• Monitor financial performance against the budget, providing regular reports and actionable insights to senior leadership.

*IT Asset & Vendor Management:

• Establish and mature a comprehensive IT asset management framework to track and optimize hardware and software assets throughout their lifecycle.

• Develop a vendor governance framework to manage strategic suppliers, including defining KPIs and facilitating regular business reviews to ensure value delivery.

• Partner with Finance, Legal, and procurement teams to manage contracts, track renewals, and identify opportunities for consolidation and cost savings.

*Process Optimization & Reporting:

• Identify, analyze, and re-engineer existing operational processes to enhance efficiency and reduce costs.

• Define, track, and report on key performance indicators (KPIs) related to financial health, asset utilization, and vendor performance.

• Utilize data analysis to drive informed decision-making and continuous improvement efforts.

*Stakeholder Collaboration & Communication:

• Collaborate effectively with various stakeholders, including IT leadership, Finance, and Legal, to ensure operational alignment and successful execution of initiatives.

• Communicate effectively across all levels of the organization, providing clear and concise updates on governance initiatives and financial performance.

About You

Basic Qualifications:

• 10+ years of experience in IT operations, business operations, or a related field.

• 10+ years experience with IT process improvement and service delivery excellence.

• 4+ years of professional experience within a leadership or management role.

• Solid understanding of IT Service Management (ITSM) principles and frameworks (e.g., ITIL).

Other Qualifications:

• Demonstrated ability to proactively identify opportunities for improvement, analyze current processes, and develop and implement effective solutions.

• Proven track record of successfully managing and delivering complex operational projects from conception to completion, consistently delivering measurable results.

• Ability to operate effectively in ambiguous situations, taking ownership of tasks and driving them to completion.

• Excellent communication, interpersonal, and presentation skills, with the ability to influence and build strong relationships across all levels of the organization.

• Strong analytical and problem-solving abilities, with a data-driven approach to decision-making.

• Strong organizational and time management skills, with the ability to manage multiple priorities simultaneously.

• Enthusiastic self-starter who thinks strategically, creatively solves problems, and has a growth mindset.

• Bachelor's degree in Business Administration, Information Technology, or a related field.

Our Approach to Flexible Work
 

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Are you being referred to one of our roles? If so, ask your connection at Workday about our Employee Referral process!