Full Time Supervisor - Client Support, Remote and/or Hybrid

About Transcarent:
Transcarent and Accolade have come together to create the One Place for Health and Care, the leading personalized health and care experience that delivers unmatched choice, quality, and outcomes. Transcarent’s AI-powered WayFinding, comprehensive Care Experiences – Cancer Care, Surgery Care, Weight – and Pharmacy Benefits offerings combined with Accolade’s health advocacy, expert medical opinion, and primary care, allows us to meet people wherever they are on their health and care journey. Together, more than 20 million people have access to the combined company’s offerings. Employers, health plans, and leading point solutions rely on us to provide trusted information, increase access, and deliver care

Accolade's Client Support (Care Support) Department is currently Recruiting for a Full Time Supervisor. This position is Remote for applicants who are not close to our offices. This role will be hybrid for applicants who are close to our offices.
Applicants will be working the hours of 9:00am to 5:30pm EST.

Role overview

As a supervisor you will be leading, supporting and coaching a team of Care Support Associates. Your role will enable your team to give great customer care, develop and grow your team, and help them meet their performance objectives. Our supervisors are hands-on working leaders who have a passion for service excellence.

A day in the life…

Manage the Team

• Responsible for performance management coaching to develop a team of Care Support Associates and support them in meeting their performance objectives
• Clearly define and understand behaviors through observations and data delivering in 1:1 feedback sessions with team and escalating themes and trends
• Responsible for timely reviews and approvals of team’s attendance and timecards
• Supports in hiring, developing, and retaining top talent

Manage the Business

• Supports in driving defined metrics to deliver on customer performance guarantees
• Responsible for handling live escalations
• Partners with Manager to identify and communicate risks to stakeholders and resolve problems to ensure member service quality is maintained at the highest level

Career Development and Growth

• Advocates for continuous training, learning and development
• Recognizes and develops talent

What we are looking for…

• Bachelor’s Degree and/or 5+ years of relevant experience
• Excellent communication, leadership, and interpersonal skills
• Strong critical thinking and problem solving
• 1+ years of relevant, progressive management experience (and demonstrated success): Managing a team in a high-touch service environment (preferably healthcare-related); including motivating team members to high-performance and achievement of specified goals
  • Operational process execution
  • Recognizes and develops talent
  • Creating a team environment which results in open communication, behavior consistent with company values, and group inter-dependency
• Successful tenure as a level III associate may substitute for Management experience above.
• Proficiency in Microsoft Office
• Bi-lingual (Spanish) is desired

The pay range for this position is $53,600.00 to $77,700.00. This range is annualized, assuming normal full-time employment.

At Transcarent/Accolade, we are committed to compensation practices that are fair, competitive, and aligned with our mission to support every person’s ability to thrive — at work and in life. The final base pay offered within the posted range is determined based on a candidate’s job-related knowledge, skills, and experience, as well as internal equity and market competitiveness relative to geographic location. In the United States, we use three geographic pay zones to help guide equitable and market-aligned compensation decisions. Depending on the role, offers may also include additional forms of compensation such as short-term and long-term incentives (bonuses, equity, etc.) alongside a comprehensive benefits package that supports your physical, emotional, and financial well-being .

Benefits

• Comprehensive medical, dental, vision, life, and disability benefits, including access to Accolade Advocacy, Accolade Care, and Accolade EMO.

• HDHP medical plan with generous employer contributions towards an HSA

• 401(k) Retirement Plan with matching employer contributions

• Open Time Off

• Generous Holiday Schedule + 5 floating holidays

• 18 weeks of paid parental leave

• Subsidized commuter benefits programs

• Virtual access to coaching, self-care activities, and video-based therapy and psychiatry through Ginger

• 1 Volunteer days per year

Our people are the Heart of Accolade 

Together, we are building a great and enduring business that truly makes an impact. At Accolade, we are committed to building a workplace where all can grow and thrive. ​We do this by living our core values:  

Member Obsessed 

For everything we do, we ask ourselves: Is this going to make our member’s life measurably better? 

Be Fearless 

We think differently. We do what’s never been done. We are reinventing healthcare every step of the way. 

Stronger Together 

We honor the differences among one another and know that our unique perspectives drive us forward. 

Genuine Care 

We care deeply about the human beings we work with and serve. We have each other’s back.  

Embrace Reality 

We bring the data, tell the truth, and trust each other. 

Relentless Execution 

We operate with a bias for action. Take initiative, move fast & have fun. 

Accolade is committed to being a company that embraces a hybrid work environment where employees can enjoy the best of both worlds - the flexibility to work from home and the opportunity to have a common place to connect, collaborate, and innovate with others in-person.  Our hybrid work model requires that employees who live within 40 miles of an Accolade office are required to be in the office for at least two days during the work week. Accolade will provide reasonable accommodation to qualified employees with disabilities or for a sincerely held religious belief.

Accolade is an Equal Opportunity and Affirmative Action Employer committed to advancing an inclusive environment for all qualified applicants and employees. We provide employment opportunities, without regard, to any legally protected status in accordance with applicable laws in the US. We are committed to help ensure you have a comfortable and positive interview experience.

Accolade, Inc., PlushCare, Inc., and Accolade 2ndMD LLC will never ask you to pay to get a job. Anyone who does this is a scammer. Further, we will never send you a check and ask you to send on part of the money or buy gift cards with it. These are also scams. If you see or lose money to a job scam, report it to the Federal Trade Commission at ReportFraud.ftc.gov. You can also report it to your state attorney general.

To review our policy around data use, visit our Accolade Privacy Policy Page. All your information will be kept confidential according to EEO guidelines.

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