Job Description:

Berklee College of Music is seeking a tech-savvy, service-oriented Studio Operations and Support Consultant to support our world-class recording studios and production suites on the Boston campus. This position is key to Berklee’s mission of empowering artists to create, perform, and innovate at the highest level.

About the Role:
Reporting to the Studio Operations and Support Manager, the Studio Operations and Support Consultant ensures smooth, uninterrupted operation of Berklee’s 32 studios and suites—facilities that are in use up to 22 hours a day and serve thousands of students, faculty, visiting artists, residencies, and events. This role provides front-line and behind-the-scenes engineering and technical support to maintain high-quality audio and music production experiences.

You’ll be part of a collaborative, student-centered team working on cutting-edge projects, supporting educational and professional-level sessions, and helping students succeed in an environment built for creativity and innovation.

Key Responsibilities:

Provide in-person, on-call, and remote tech support for classes, student sessions, and special events.
Troubleshoot studio systems and equipment, escalate recurring issues, and help implement solutions.
Monitor and maintain the status of gear, consoles, and DAWs (Pro Tools, Logic, Ableton, etc.).
Supervise and train a team of 50 Studio Assistants, providing mentorship and oversight.
Support studio events, including setup, breakdown, and equipment operation.
Lead semesterly orientation sessions and contribute to testing, documentation, and upgrades.
Maintain detailed records on studio use, issue tracking, and policy compliance using FileMaker Pro and other systems.
Coordinate with departments and booking teams to ensure accurate scheduling and seamless sessions.

What You Bring:

A degree in Music Production and Engineering or a related music technology field.
At least 1–2 years of experience in a commercial or educational recording environment.
Expert knowledge of audio systems, consoles (Neve, SSL, API, Avid), DAWs, and music tech workflows.
Strong troubleshooting skills, customer service focus, and a proactive approach to problem-solving.
Ability to work under pressure, manage multiple priorities, and maintain excellent communication.
Leadership and training experience, with a commitment to fostering an inclusive and respectful workplace.
Comfort with Mac and Windows OS, FileMaker Pro, Google Workspace, and Microsoft Office.

Why Berklee?
At Berklee, you’ll work at the intersection of artistry and technology in a dynamic, inclusive environment that values innovation, work-life balance, and lifelong learning. We’re a mission-driven community dedicated to developing the next generation of creative leaders. Our work culture supports flexibility, collaboration, and professional growth—backed by strong benefits and an incredible campus atmosphere.

Join us in shaping the future of music production and technology.

Hiring Range: $26.00 – $27.81/hr; dependent on relevant experience and education.

Please visit the Berklee Benefits page for a complete listing of the benefits.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee:

We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.

As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at hroperations@Berklee.edu or call 617-747-2375.

Berklee is committed to increasing the diversity of our institution, community, and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.

*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*

Employee Type:

Staff