Product Quality Specialist

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Global Operations prioritizes putting customers and partners first by developing the workforce of the future. This involves strategic, inclusive, and collaborative working culture. At our core, we strive to uphold HPE’s values – to partner, innovate and act – we are an organization that plan, source, and provide quality customer and partner experiences. Join us and redefine what’s next for you.

Job Family Definition:

Ensures compliance with ‘the company’s’ quality policies, international standards and regulations.

Responsible for ensuring the business maintains compliance with ‘the company’s’ policies, core processes and international standards, models and regulations. Responsible for planning, execution, recording of audit results, assessing maturity of processes and recommending good practices. Follow up of audit activities, aligned to the approved audit plan and in line with the required and recognized processes and procedures. Provides support in reviews conducted by other audit programs, their external auditors and representatives.

Management Level Definition:

Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

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What you'll do:

Hardware product quality critical issue management. Uses internal resources for problem resolution of day-to-day issues (whether they arise internally or at CM sites) and drives corrective action when necessary. Cultivates continuous improvement mind-set. Effectively uses data and analytics to improve both product and process quality in a meaningful way.
• Leads Hardware Product Quality Critical issues.
• Independently leads root cause and corrective action activities.
• Responsible for driving Root Cause Corrective Actions related to Field Returns ensuring goals of the company are met.
• Leads cross-functional meeting within Org to monitor Field Quality and Reliability and drive action accordingly.
• Engages with Quality Metrics, including monitoring, identifying trends, and driving improvements. This may also include developing new measures and metrics.
• Represents Product Quality Engineering in projects of significant scope that require multi-functional participation and buy-off and have global impact and may affect policy changes company-wide.
• Supports commodity teams as required.
• Collaborates with Technical Operations, Component and Sustaining Engineering groups to resolve failure modes attributed to supplier or internal quality, manufacturing or design related deficiencies.
• Supports Purge/MCO/ECO, Deviation, and Mfg Hold activities as processes ensuring they are complete and accurate prior to submitting and/or approving.
• Participates in PQE critical initiatives to ensure consistency and standardization within the organization.

What you need to bring:
• Bachelor’s degree in Engineering or equivalent.
• Five or more years work related experience.
• Familiarity and understanding of electronic assembly process including one or more:surface mount assembly, general electronic soldering operations, mechanical assembly, box build, system configuration processes.
• General knowledge of IPC specs (e.g., IPC-A-610) and industry circuit board standards.
• Must be flexible with working hours (after hours support as must work with global time zones) and working with different cultures.
• Proficiency in various data management applications such as SQL, Tableau, and/or Alteryx is desirable.
• Familiarity with Electronics Manufacturing and Quality Systems is desirable.
• Knowledge of Microsoft Office products required. Knowledge of Agile is a plus.
• Ability to influence, empower and lead multi-functional teams.
• Excellent problem-solving/analytical/auditing skills.
• Solid project management skills.
• Excellent collaboration and influencing skills.
• Excellent communication, interpersonal and intercultural skills.

Work environment and physical demands
• Office environment.
• Off-hours support required.
• Up to 10% domestic and international travel required.

Additional Skills:

Accountability, Accountability, Active Learning (Inactive), Active Listening, Bias, Business Reporting, Coaching, Compliance Management, Creativity, Critical Thinking, Data Analysis Management, Data Collection Management (Inactive), Data Controls, Design Thinking, Empathy, Follow-Through, Growth Mindset, Intellectual Curiosity (Inactive), Long Term Planning, Managing Ambiguity, Personal Initiative, Policy and procedures, Process Improvements, Quality Initiatives, Regulatory Policies {+ 3 more}

What We Can Offer You:

Health & Wellbeing

We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.

Personal & Professional Development

We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Unconditional Inclusion

We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

Let's Stay Connected:

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Job:

Quality

Job Level:

Specialist

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT employer. We do not discriminate on the basis of race, gender, or any other protected category, and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.

Hewlett Packard Enterprise is EEO Protected Veteran/ Individual with Disabilities.

HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.