Process Analyst - Project Elevate - Minimum of 12 months FTC

Direct responsibilities:

- Gather and document current state processes through interviews, workshops and data analysis

- Identify redundant processes, inefficiencies and areas of improvement/new ways of working

- Assist in designing future state processes and recommending solutions to improve processes

- Support training and communication efforts related to process changes

- Create process maps and workflow diagrams to document end-to-end operations - Support the implementation of new processes and track effectiveness postimplementation

Knowledge, skills and experience:

- Strong analytical and problem-solving skills

Ability to lead process re-engineering workshops

- Proficiency in process mapping tools such as Visio

- Knowledge of Lean, Six Sigma, or other process improvement methodologies

- Excellent communication and stakeholder engagement skills

- Experience with change management

This job description sets out the main duties and responsibilities of the job-holder. It does not constitute an exhaustive or comprehensive description of duties and the job holder will be required to carry out any additional tasks as and when requested to do so by their manager. Responsibilities and duties may also change in light of future business needs and personal development.

The closing date for applications is Monday 1st September 2025. Arriva Group reserves the right to close this vacancy early.