Sales Enablement Specialist
Medtronic
Remote
MN, United States
Full Time
At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.
A Day in the Life
Careers that Change Lives
We seek out and hire a diverse workforce at every level: We need fresh ideas and inclusive insights to continue to be an innovative industry leader —that’s why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients.
A Day in the Life
In this exciting role you will have responsibility for designing and implementing solutions that improve and automate operations excellence in the areas of data integrity, reporting, communication, strategy and execution for Sales and Service Operations. This position partners with Medtronic stakeholders for building and maintaining solutions, content, tools, and processes in field facing systems. This role reports to the Sr Sales Enablement Manager.
Responsibilities may include the following and other duties may be assigned.
Manage support escalations from the Helpdesk and Field Services support teams, including the ownership of a support bucket.
Manage and maintain Salesforce.com contact, account, and Sales Structure data to ensure accurate reporting and system customer master list.
Understands aspects of Salesforce.com configuration and technical/functional capabilities, including changes and potential system implications related to the Salesforce.com release upgrades.
Provide on-call support for urgent issues that arise on evenings and weekends, which may come directly from users or via support team escalation.
Review enhancement requests submitted by field employees, assess the feasibility of each request and identify any potential impacts.
Participate in design reviews to ensure that changes to the system are consistent with field user expectations.
Actively engage in testing all new functionality in each release to ensure that compatibility with current business processes is maintained.
Plan, develop, and implement new concepts, techniques, and functionality that support Field users ongoing adoption of Salesforce.com.
Design and develop reports and dashboards for use by end users and field leadership.
Work independently with end-users and business partners to understand requirements and design and estimate solutions.
License management for Salesforce.com user needs.
Develop solutions to complex problems, which require the regular use of ingenuity and innovation and are consistent with organization objectives.
Utilize Salesforce.com reporting as required to support data analysis needs
Collaborate with IT and Business teams on solution design, programming/development needs, and promotion of solutions that support various sales/service initiatives.
Partner with field personnel to ensure physician and sales structure data in field facing systems is up to date and applicable.
Establish effective relationships and collaborate with field personnel to ensure that the voice of the customer is paramount in formulation of strategy and tools.
Engage cross functional business partners to standardize processes and streamline capabilities and field metrics with the goal of increasing productivity and reducing field burden.
Support and manage special projects for operational improvements and strategic initiatives; as needed.
Must Have: Minimum Requirements
Bachelors degree required
Minimum of 2 years of relevant experience supporting Salesforce.com (SFDC), or advanced degree in lieu of experience
Nice to Have
Salesforce.com Certifications
Knowledge of SAP and Business Objects
Knowledge of Salesforce.com
Experience in consulting, project management, analyst, operations, or program management role
Experience in successful management of projects that require cross-functional collaboration
Demonstrated ability to influence at all levels within the organization
Analytical problem-solving skills
Computer skills with experience utilizing Microsoft Applications – Excel, Access, PowerPoint
Strong understanding of business processes and vocabulary
Able to work under pressure
Strong attention to detail
Strong interpersonal, oral, presentation, and written communication skills.
Demonstrated ability to work independently as well as in a team environment
Goal oriented, task driven decision-making with a strong sense of accountability
BS or BA degree in Business or IT related discipline
About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
At Medtronic, we bring bold ideas forward with speed and decisiveness to put patients first in everything we do. This position is remote to enhance our competitive edge and expand our cross-functional collaboration efforts. This role will require 25% of travel to enhance collaboration and ensure successful completion of projects.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)
Additional Information
Physical Job Requirements
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.
Benefits & Compensation
Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.
The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).
The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).
Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.
Further details are available at the link below:
Medtronic benefits and compensation plans
About Medtronic
We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.
Learn more about our business, mission, and our commitment to diversity here.
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
If you are applying to perform work for Medtronic, Inc. (“Medtronic”) in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find here a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Sales Enablement Specialist
Remote
MN, United States
Full Time
August 19, 2025