Personal Banking Specialist - Fargo, ND - Center

This position is responsible for cultivating new relationships and maintaining existing deposit relationships by identifying customer needs and cross-selling other retail banking products and services. This position meets various customer requests through a high level of personal contact and by referring customers to other bank departments for additional services.

 

Primary Duties:

• Customer Service and Customer Retention:
  • Counsel customers regarding financial matters, advising them on products and rates, suggesting a strategy to obtain the best results based on individual desires and resources.
  • Resolve customer problems, obtaining information, researching records and following up on details to resolve the matter to the customer’s satisfaction, whenever possible.
• Production:
  • Open business and personal accounts.
  • Educate and advise on bank products and services through personal contact; checking, savings, certificate of deposits, individual retirement accounts, and other retail banking services.
• Increase customer relationships by cross-selling products and services to new and existing customers.
  • Responsible for the daily handling of overdrafts, collections and technical exceptions on assigned customer accounts.
• Sales Programs:
  • Actively participate in the ASK Program.
  • Participate in various professional associations and community activities to enhance the Bank’s visibility and to further personal development.
• Training / Development:
  • Attend and actively participate in training sessions as scheduled.
  • Attend all mandatory security training sessions.
  • Complete online compliance testing quarterly.
• Volunteer for at least one Bell Bank event per year.
• Know by name and face as many customers and employees as possible, calling them by name as often as possible. (LOCBUTN)
• Know and practice our Golden Rules and Bell Bank Customer Service Standards.
• Know, understand, and live the company values and bottom line.
• Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable State and Federal laws and regulations.
• All employees are responsible for information security including compliance with policies and standards which protect sensitive information.
• Prompt and reliable attendance.
• Perform other duties as assigned.

Job Skills Required:

• Complete familiarity with the Bank’s deposit account policies and guidelines.
• Responsible for the knowledge and application of banking laws, rules, and regulations, prescribed practices, and ethical standards that are applicable to their position.
• Accuracy and high attention to detail.
• Ability to present oneself professionally at all times.
• Ability to work flexible hours to include evenings and Saturdays (when applicable).