ADP is hiring a Manager, Client Service.

Are you excited about leading and developing a team?
Are you passionate about collaborating with internal and external stakeholders to ensure the best experience for our clients?
Do you enjoy working in a fast-paced environment?

Well, this may be the role for you.

Ready to make your mark?

WHAT YOU'LL DO: Responsibilities

What you can expect on a typical day:

Lead daily activities of the team to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities and overall goals
Enhanced understanding and implementation of Business Units strategic goals. Oversee the use of standard process workflows by team
Function as a consultant and business partner to other groups within ADP
Train and mentor team members and identify development needs across the team, working Director to coordinate additional training as needed
Track various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods
Serve as an acting backup to the Director, providing leadership, guidance and direction to team members in the absence of the director
Manage escalated issues and provide direction.
Collaborate with peers to establish best practices
Analyze team statistics and prepare reports for the Director
Evaluate associates on performance and complete annual performance appraisals.
Work in collaboration with associate to establish Individual Development Plans.
Develop and administer corrective action and performance improvement plans.
Hire/Fire authority in conjunction with Human Resources.
May have budgetary responsibility.
May have oversight of Workforce Management to include scheduling, and succession planning.
Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other business units

TO SUCCEED IN THIS ROLE: Required Qualifications

At least 5 years of related experience
At least 3 years of people leadership experience
FINRA Principal Licensing

A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experiences could include:

Experience noted above, OR
Military experience where skills including teamwork, adaptability, organization, and follow-through will help you build team and client relationships, identify solutions, and achieve success

Qualifications

BONUS POINTS FOR THESE: Preferred Qualifications

MBA or advanced degree
Ability to communicate effectively to all levels of internal and external contacts verbally and in writing
Excellent collaboration, organizational, time management, customer service and problem-solving skills and the ability to work accurately and meet deadlines with frequent interruptions
Ability to work and thrive in a team environment, focused on achieving results
Ability to maintain cooperative working relationships with all levels of management
Ability to assess team members' performance and provide motivational support
Ability to work both independently and as part of a team
Strong client relationship building skills
Ability to recognize basic procedural issues as they arise and escalate to the appropriate level
Ability to demonstrate learning agility and critical thinking skills and apply basic concepts in new situations
Proficient in the latest web technologies and working knowledge of various operating systems
Proficient using Microsoft Office
CPP or FPC certification
Proficiency and in-depth knowledge of all pertinent ADP HR, Payroll and Benefits policies and procedures
Prior leadership training

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