Client Tech Supt cnslt

ADP is hiring a GlobalView Application Services Consultant
Job Responsibilities:

• Provide 2nd level post-live issue resolution within Service Level Agreement timeframes - specifically investigation, solution identification, recommendation, configuration, unit testing and solution documentation. Lead is escalation.
• Prepare functional specifications and change control requests; including design and configuration details. Test and document change control requests. Lead handles most complex
• Provide consulting services to client base. Provide guidance on design and configuration of complex solutions as well as provide functional/technical expertise. Develop and conduct lifecycle mini-project solutions. Lead handles most complex.
• Deliver effective client communications and ticket management/resolution via CRM. Ensure that customer needs are addressed; work with GlobalView Product Manager on items that are not currently part of client's current offering.
• Communicate effectively with ADP ancillary services. Liaise with Service Delivery Coordinators / Account Management. Attend client facing meetings as required
• Assess Support Pack configuration. Modify subsequent configuration and testing activities arising out of support pack application.
• Identify, manage and test SAP Note application as an Advanced Correction.
• Create and send Customer messages to SAP to request support and corrections
• Apply specialist knowledge in country and/or functional area to improve solution and services with a whole client approach.
• Provide mentoring support and guidance to other consultants on areas of expertise
• Lead - develop, organize and lead team, including coaching, training, monitor and manage work activity. Resource planning and scheduling. Input into interview and selection process. Participate and provide input on developmental/performance activities of team.
• Performs other related duties as assigned.

Technology Specific Job Requirements:

• SAP Payroll/HR application experience - including Enterprise/Personnel structure, payroll configuration, rules and schemas, International Leave, Postings to Finance, Understanding of Authorizations, Time Management Configuration
• Excellent Understanding of Payroll Processing Methodology
• Understanding of Employee Self Service/Portal.

Experience :

• 3-5 Years of Directly Related Experience.
• Experience with functional architecture design for S/4 HANA migration scope.
• Worked with SAP Fiori S/4 HANA and understand the concepts.
• Overall understanding of SAP S4 HANA Public/Private cloud platform in compare with on premises.
• Experience on S/4 HANA including more greenfield migration of ECC to S/4 cloud.
• Experience on S/4 HANA Financial structure (F!-GL, FI-AP etc.)

Qualifications

PREFERRED QUALIFICATIONS: Preference will be given to candidates who have the following:

• SAP HCM Payroll certification with ERP 6.0 preferred
• Strong client service orientation
• Good analytical skills
• Ability to work in a team environment
• Excellent verbal and written communication skills
• Strong initiative and enthusiasm
• PC literate (Windows, Excel, Word)
• Very good understanding of ADP applications, payroll procedures
• Knowledge of ADP Interfaces and Connectors Preferred