Job Description:

At Ferring Pharmaceuticals, we help people around the world build families and live better lives. We are entrepreneurial and innovative, with a global team focused on scientific advances in the areas of reproductive and women’s health, gastroenterology and urology. Ferring + You is all about working together and sharing ideas, so that we can bring science to life for patients around the world. Every person at Ferring works together to change lives and help people build families. Our corporate teams offer empowering, innovative, challenging and rewarding careers – we are motivated to make a difference. To reach our full potential we collaborate, and respect and value diverse contributions so that we can grow as an organization and as professionals. Together we can influence the world around us to make life and work better.

Ferring + You

We are looking for an experienced and collaborative Service Delivery Manager, Global Payroll to lead the implementation and delivery of our global payroll service model. As Ferring transitions payroll operations to external BPO partners, this role will ensure smooth operations, strong performance, and compliance across regions.

Reporting to the Global Head of Payroll, this senior individual contributor role is critical in shaping how payroll services are delivered worldwide. You will drive process optimization, manage service levels, resolve escalations, and partner closely with internal stakeholders and external providers to achieve consistent, high-quality payroll outcomes.

This is a unique opportunity to establish and refine a global service delivery model, enabling the HR community to focus on value-added activities while ensuring efficient and reliable payroll operations across the organization.

Your Day at Ferring

Ensure consistent, high-quality payroll services delivered by BPO partners within agreed KPIs and service levels.
Drive process improvements, leveraging automation and digital solutions to enhance efficiency and effectiveness.
Manage escalations, lead incident resolution, and oversee root cause analysis and remediation plans.
Promote best practices and harmonized payroll processes across regions, elevating global standards.
Support operational change management, including contract amendments and service adjustments, while ensuring compliance with policies, internal controls, and local regulations.
Build strong partnerships with HR, Finance, IT, and external providers to achieve alignment and customer satisfaction.

Behind our Innovation... There's You

Bachelor’s degree in HR, Business, Information Sciences, or related field (Master’s preferred).
10+ years of international experience in HR, HR Operations, Payroll, Service Delivery, or BPO/vendor management.
Proven track record managing payroll BPOs and service delivery models.
Strong expertise in payroll end-to-end processes and time & attendance.
Data-driven mindset with strong analytical and reporting skills, including experience with performance metrics and root cause analysis.
Demonstrated success in process improvement and enhancing service delivery.
Excellent stakeholder management, relationship-building, and communication skills in a multinational environment.
Self-starter with resilience, problem-solving skills, and the ability to lead through influence.
Proficiency in business English; experience with Workday, ServiceNow, payroll interfaces, or Power BI is an advantage.

People come first at Ferring

Get inspired from our commitment to advocate for everyone’s right to build a family, no matter who you are, where you live or who you love.

Our inclusive support package – “Building Families at Ferring” provides equal and accessible policies for all employees who wish to start their family journey, ensuring a global standard, irrespective of location and role. Subject to a minimum period of employment at Ferring.

Parental leave for both birthing and non-birthing parents.

Extended support on family building journey Making a difference in the life of millions of people means we succeed by working together. Our diverse backgrounds, experiences, expertise, and perspectives enable us to find solutions to even the most challenging problems, and our success is tied to each team member’s contributions. Imagine the power of your career when it’s Ferring + You.

Behind our purpose… There’s you

If our mission and your vision are aligned, please apply! We strive to build and maintain an inclusive and diverse workplace with equal opportunities and mutual respect for all employees regardless of their backgrounds and socioeconomic status.

Note to agencies: this search is being managed by Ferring’s Talent Acquisition team. Kindly do not send us spontaneous profiles

Location:

Ferring Service Center Portugal