Description

Moon Active is one of the world’s fastest-growing mobile game companies, providing entertainment to millions of active users across the universe.

We’re looking for an experienced Technical Support Engineer with a creative mind and extraordinary problem solving skills to join our team. The team aims to provide immediate, high-quality solutions to any issues rising directly from our game.

Responsibilities

Managing game escalations, including business and technical aspects
Performing in-depth troubleshooting including analytics events, reading and analyze game logs
Researching, diagnosing, troubleshooting and identifying solutions to resolve players issues
Leading game campaigns and technical maintenance events end 2 end
Managing game releases, including rollouts on Apple/Android platforms, tracking rollout KPIs, crash rates and ANRs
Providing solutions for complex issues that were escalated by other support levels
Collaborating with the Business, Operation, Support and R&D teams

Requirements

2+ experience in Tier 2, Technical Support, Production Engineer or similar role
Proven experience with SQL and data analysis
Experience with system log analysis (Kibana/Coralogix)
Experience with observability systems, monitoring and alerting (NewRelic, Datadog etc..)
Experience working with REST APIs and WebSocket (Postman / hoppscotch)
Ability to understand flows and provide creative troubleshooting solutions
Multi-tasker, self-learner, highly motivated and a team player
Strong capabilities building organized processes and structured formal documentation.
Excellent verbal communication skills in Hebrew, English and Russian

Advantages

None

Benefits