Senior Technical Account Manager

Description

Automat-it is where high-growth startups turn when they need to move faster, scale smarter, and make the most of the cloud. As an AWS Premier Partner and Strategic Partner, we deliver hands-on DevOps and FinOps and GenAI support that drives real results.

We work across EMEA, fueling innovation and solving complex challenges daily. Join us to grow your skills, shape bold ideas, and help build the future of tech.

We’re looking for a Technical Account Manager to provide technical post-sales guidance to Automat-it customers while maintaining long-term relationships, identifying pain points, and addressing them.

📍 Work location - hybrid from London

Responsibilities

• Offer post-sales technical support to customers on complicated technical issues
• Act as a post-sale Solutions Architect and collaborate with the Account Managers team
• Be in charge of a portfolio of local and EU-based customers
• Assess and address client queries and needs in a timely manner and assist with utilizing AWS services effectively
• Collaborate with the account management team to identify and capitalize on untapped opportunities
• Advise customers on proper cloud environment usage
• Build and maintain excellent customer relationships and ensure satisfaction
• Assist with DevOps and Cloud delivery tracking to ensure customer satisfaction across all teams
• Monitor account metrics, including CSAT and financials
• Frequent travels - locally (on-demand to meet with customers and partners and attend local events) and abroad (at least once a quarter).

Requirements

• 5+ years of working experience as a Technical Account Manager, Solutions Architect, DevOps, or Cloud Engineer
• Hands-on experience with an AWS environment
• Relevant AWS certification(s)
• Experience in customer-facing, preferably with startups
• Demonstrated ability to engage and influence C-level executives on relevant technical items
• Excellent written and verbal communication skills in English
• Ability to multitask and manage multiple responsibilities concurrently
• Strong organizational skills and attention to detail
• Excellent interpersonal, critical thinking, and problem-solving skills

Benefits

• Professional training and certifications covered by the company (AWS, FinOps, Kubernetes, etc.)
• International work environment
• Referral program – enjoy cooperation with your colleagues and get a bonus 
• Company events and social gatherings (happy hours, team events, knowledge sharing, etc.)
• Wellbeing and professional coaching
• English classes
• Soft skills training

Country-specific benefits will be discussed during the hiring process.

Automat-it is committed to fostering a workplace that promotes equal opportunities for all and believes that a diverse workforce is crucial to our success. Our recruitment decisions are based on your experience and skills, recognizing the value you bring to our team.

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