Inivos (www.inivosglobal.com) leads innovation in technology, specializing in Enterprise Solutions, Product Development, and Staff Augmentation. Our team of over 180 professionals, including consultants, developers, and quality engineers, delivers cutting-edge solutions that set new industry benchmarks. Within just five years, we’ve established a robust client base across North America, the UK, Scandinavia, South Africa, UAE, Sri Lanka, Bangladesh, Singapore, Netherlands and Australia.

Job Description

We’re looking for a proactive person to monitor production systems to identify issues in advance, to work collaboratively with various internal and external stakeholders to apply solutions which assist issue resolution in a timely manner, As an Application Support Engineer, you will be responsible for:

Incident and Problem management along with effective customer communication
Respond to customer requests as per agreed SLA’s
Initiate investigation on issues and work with Product and Test teams to troubleshoot the same
Create status reports and review the same with customers during the weekly / months calls
Create and update Knowledge Based articles to help resolve similar issues in future
Work with Product, Test and Release teams
To help with on solution delivery
Prioritise items that need to be fixed in future releases
Review database and application health check reports and address reported issues and warnings
Stay updated on new application features and energy market changes
Engage in developing and enhancing support monitoring and health check tools
Work with ITI team to optimise database performance
Provide end user training whenever required.

Requirements

HND/ Degree in computing or in a relevant discipline
3+ years of hands-on experience in a similar position
Database application development in Microsoft platform
MS SQL Server Database administration and ability to work with MS SQL ETL packages
Solid communication skills and customer-focused attitude
Resourceful team player with strong troubleshooting and problem-solving skills
Ability to effectively switch between different work priorities
Ability to work in a fast-paced customer-centric environment and deliver immediate value
A natural collaborator and effective team player
Exceptional attention-to-detail and a drive to achieve result

Desirable

Ability to read and modify C#. VB .Net and T-SQL codes
Application deployment on IIS
Exposure to cloud-based software and support ticketing solutions
Australian utilities knowledge and experience is an added advantage
Experience in mentoring team members through to valuable outcomes

Benefits

Competitive compensation.
Recognition & appreciation.
Training & certifications funded.
International exposure.
Open work culture.
Recreational activities and events.
Bonus entitlement.