Logistics Account Specialist
Odyssey Logistics
59k - 76k USD/year
Office
Lombard, IL, 60148, US
Full Time
See yourself at Odyssey.
Join the team as our new Logistics Account Specialist (LAS).
Who We Are & Why We’re Hiring
Odyssey Logistics & Technology provides integrated transportation and logistics services and solutions that streamline processes, optimize logistics operations and reduce costs. We partner with customers to raise visibility and operational knowledge, creating strategies that drive performance and improve bottom-line results. Our logistics and supply chain expertise and experience can identify opportunities and challenge the status quo, enabling customers to redefine operating procedures and business rules, that yield results across assets, inventory and resources, and create lean and competitive business processes. Using unparalleled analytical skills with robust and granular data, Odyssey-designed solutions consider opportunities and details that may have been previously overlooked, driving year-over-year accretive results.
Odyssey Rail Intermodal (Interdom), a subsidiary of Odyssey Logistics & Technology Corporation (Odyssey), is an intermodal marketing company (IMC) providing rail intermodal services for steamship, private, and rail-controlled 20’, 40’, 45’ and 53' container equipment moving in international and domestic cargo service.
Based in Lombard, IL, Odyssey is on a journey to constantly innovate logistics. We’re actively recruiting for this key, high profile role in the company because we have experienced tremendous growth and would love for you to join us!
Visit us at: www.OdysseyLogistics.com/careers
About the Job:
The Logistics Account Specialist I (LAS I) has overall responsibility for the day-to-day operations for assigned accounts and is responsible for the management and handling of both empty and loaded domestic shipments from initial tender from customer until final delivery at the destination.
In This Role, You Will:
• Manage account and lead client relationship with Odyssey’s clients and Carriers/Logistics Service Providers (LSPs).
• Resolve any potential service failures and communicate appropriately and timely with clients; develop and provide alternative service recovery options if unable to retain the original level of service.
• Attend and participate in client business reviews and meetings as required.
• Proactively identify and resolve pick up, delivery, or in-transit exceptions and minimize impact to our customers. Shipment exceptions typically are the result of mechanical breakdowns, transit delays, lost shipments, etc.
• Develop solutions to any shipment exception investigations and bring them to resolution, including but not limited to, the recovery of shipments as well as the investigation and documented entry into the tracking system of pick-up and delivery changes that are client and carrier caused.
• Serve as the primary liaison to Odyssey clients to rectify and develop a plan of action when delivery delays occur when carrier has not responded to the tracking team after two requests.
• Prioritize tasks in order of importance while handling frequent requests for information.
• Utilize Odyssey’s propriety management systems and work within our client’s ERP to execute shipment management throughout the shipment cycle.
• Act as the primary point of contact for all expedite tracking data for their respective client team(s).
• Contribute documentation of all tasks to assist in the training of others.
• Participate in training others as required.
• Maintain the highest level of service standards on all shipments.
• Work cooperatively and productively with Logistics Operations leadership in order to complete tasks in accordance with Odyssey standards and any applicable contracted Key Performance Indicators (KPIs).
• Interface with IT as required for system enhancements and upgrades.
• Consciously maintain a safe work environment.
Qualifications:
We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table!
Desired:
• High School Graduate or GED equivalent required.
• 2-5 Years’ experience in a similar logistics and transportation role required.
• Experience planning door to door shipments via rail and trucking companies preferred.
• Willingness and ability to work weekends and after hours, as needed.
• Excellent customer service, organizational, problem-solving, and negotiation skills.
• Knowledge of logistics and transportation documents, terminology, and principles is required.
• Strong communication and listening skills, particularly when dealing with a variety of people and situations over the phone and via email.
• Good analytical skills.
• Proficiency in Microsoft Outlook, Excel, PowerPoint.
• Ability to quickly adjust to changing tactical situations as necessary and exercise sound judgment.
• Self-motivated with the ability to establish priorities and effectively manage time to complete multiple tasks within specified timeframes.
• Ability to present oneself and communicate in a professional, positive, and courteous manner with all clients, vendors, visitors, and other Odyssey personnel.
• Aptitude to maintain timely, complete, and accurate records.
• Skill to change or adapt work practices, priorities, or procedures, or to reschedule activities in response to changing conditions or multiple work demands.
• Portray a performance level that exemplifies a solid and committed work ethic.
• Knowledge of general transportation rules and regulations a plus.
• Ability to perform with minimal supervision.
• Willingness and ability to identify process performance improvements.
Location:
This is a hybrid role based in Lombard, IL.
As required by applicable Pay Transparency laws, Odyssey provides a range of minimum compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be lower or higher in different markets.
The base pay range for this position is: $51,000 - $66,250/year.
We offer a generous compensation and benefits package including:
• Choice of medical plans with FSA, HRA and HSA options.
• Vision insurance;
• Company-paid dental and life/disability Plans;
• 401K with company match;
• Preferred vendor discounts;
• Competitive Paid Time Off.
No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.
Odyssey is an equal opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable Federal, State or Local law.
Join the team as our new Logistics Account Specialist (LAS).
Who We Are & Why We’re Hiring
Odyssey Logistics & Technology provides integrated transportation and logistics services and solutions that streamline processes, optimize logistics operations and reduce costs. We partner with customers to raise visibility and operational knowledge, creating strategies that drive performance and improve bottom-line results. Our logistics and supply chain expertise and experience can identify opportunities and challenge the status quo, enabling customers to redefine operating procedures and business rules, that yield results across assets, inventory and resources, and create lean and competitive business processes. Using unparalleled analytical skills with robust and granular data, Odyssey-designed solutions consider opportunities and details that may have been previously overlooked, driving year-over-year accretive results.
Odyssey Rail Intermodal (Interdom), a subsidiary of Odyssey Logistics & Technology Corporation (Odyssey), is an intermodal marketing company (IMC) providing rail intermodal services for steamship, private, and rail-controlled 20’, 40’, 45’ and 53' container equipment moving in international and domestic cargo service.
Based in Lombard, IL, Odyssey is on a journey to constantly innovate logistics. We’re actively recruiting for this key, high profile role in the company because we have experienced tremendous growth and would love for you to join us!
Visit us at: www.OdysseyLogistics.com/careers
About the Job:
The Logistics Account Specialist I (LAS I) has overall responsibility for the day-to-day operations for assigned accounts and is responsible for the management and handling of both empty and loaded domestic shipments from initial tender from customer until final delivery at the destination.
In This Role, You Will:
• Manage account and lead client relationship with Odyssey’s clients and Carriers/Logistics Service Providers (LSPs).
• Resolve any potential service failures and communicate appropriately and timely with clients; develop and provide alternative service recovery options if unable to retain the original level of service.
• Attend and participate in client business reviews and meetings as required.
• Proactively identify and resolve pick up, delivery, or in-transit exceptions and minimize impact to our customers. Shipment exceptions typically are the result of mechanical breakdowns, transit delays, lost shipments, etc.
• Develop solutions to any shipment exception investigations and bring them to resolution, including but not limited to, the recovery of shipments as well as the investigation and documented entry into the tracking system of pick-up and delivery changes that are client and carrier caused.
• Serve as the primary liaison to Odyssey clients to rectify and develop a plan of action when delivery delays occur when carrier has not responded to the tracking team after two requests.
• Prioritize tasks in order of importance while handling frequent requests for information.
• Utilize Odyssey’s propriety management systems and work within our client’s ERP to execute shipment management throughout the shipment cycle.
• Act as the primary point of contact for all expedite tracking data for their respective client team(s).
• Contribute documentation of all tasks to assist in the training of others.
• Participate in training others as required.
• Maintain the highest level of service standards on all shipments.
• Work cooperatively and productively with Logistics Operations leadership in order to complete tasks in accordance with Odyssey standards and any applicable contracted Key Performance Indicators (KPIs).
• Interface with IT as required for system enhancements and upgrades.
• Consciously maintain a safe work environment.
Qualifications:
We recognize not all applicants have every skill or qualification to match a job description exactly. Odyssey values diverse experiences in other industries, and we encourage everyone who meets most required qualifications to apply. While having “desired” qualifications make for a strong candidate, we encourage applicants with alternative experiences to also apply. We are always looking for people who will bring something new to the table!
Desired:
• High School Graduate or GED equivalent required.
• 2-5 Years’ experience in a similar logistics and transportation role required.
• Experience planning door to door shipments via rail and trucking companies preferred.
• Willingness and ability to work weekends and after hours, as needed.
• Excellent customer service, organizational, problem-solving, and negotiation skills.
• Knowledge of logistics and transportation documents, terminology, and principles is required.
• Strong communication and listening skills, particularly when dealing with a variety of people and situations over the phone and via email.
• Good analytical skills.
• Proficiency in Microsoft Outlook, Excel, PowerPoint.
• Ability to quickly adjust to changing tactical situations as necessary and exercise sound judgment.
• Self-motivated with the ability to establish priorities and effectively manage time to complete multiple tasks within specified timeframes.
• Ability to present oneself and communicate in a professional, positive, and courteous manner with all clients, vendors, visitors, and other Odyssey personnel.
• Aptitude to maintain timely, complete, and accurate records.
• Skill to change or adapt work practices, priorities, or procedures, or to reschedule activities in response to changing conditions or multiple work demands.
• Portray a performance level that exemplifies a solid and committed work ethic.
• Knowledge of general transportation rules and regulations a plus.
• Ability to perform with minimal supervision.
• Willingness and ability to identify process performance improvements.
Location:
This is a hybrid role based in Lombard, IL.
As required by applicable Pay Transparency laws, Odyssey provides a range of minimum compensation for roles that may be hired in locations under these requirements. Factors that may be used to determine your actual salary may include a wide array of factors, including: your specific skills and experience, geographic location, or other relevant factors. The salary range for this position may be lower or higher in different markets.
The base pay range for this position is: $51,000 - $66,250/year.
We offer a generous compensation and benefits package including:
• Choice of medical plans with FSA, HRA and HSA options.
• Vision insurance;
• Company-paid dental and life/disability Plans;
• 401K with company match;
• Preferred vendor discounts;
• Competitive Paid Time Off.
No relocation allowance will be considered unless specifically addressed. All applicants must be currently authorized to work in the United States.
Odyssey is an equal opportunity employer. Qualified Applicants are considered for positions and are evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, military or veteran status, sexual orientation, marital status, or any other classification protected under applicable Federal, State or Local law.
Logistics Account Specialist
Office
Lombard, IL, 60148, US
Full Time
59k - 76k USD/year
August 19, 2025