Chubb Life HK: Assistant Vice President, Partnership Distribution Quality Assurance

This role supports the development and operationalization of a robust partnership management framework. The role acts as an interface between business units, Compliance, and intermediaries, supporting documentation quality, readiness for inspections, and effective control execution.

Key Responsibilities

1. Customer Due Diligence (CDD) / Enhanced Due Diligence (EDD) Support

• Collect and review CDD and EDD documentation (e.g. broker memos, bank statements, income proof) from brokers and corporate agencies to ensure alignment with internal and regulatory requirements.
• Act as a liaison between brokers and Compliance, clarifying documentation expectations and resolving deficiencies prior to formal Compliance review.
• Perform additional EDD tasks where applicable, and validate data from independent sources including:
  • Online adverse media searches
  • Corporate registry or business filing checks (e.g. Companies Registry)

2. Compliance and Quality Framework Development

• Collaborate with Compliance and other stakeholders to support the design and maintenance of a compliance framework that reflects the insurer's responsibilities over the partnership distribution channel, including conduct risk management.
• Support the development of internal controls in areas such as:
  • Identification and escalation of conduct risk indicators
  • Intermediary due diligence (onboarding and periodic reviews)
  • Broker compensation and incentive governance
  • Marketing and communication review processes
• Assist in ensuring processes comply with applicable regulatory and internal policy requirements.

3. Regulatory and Assurance Support

• Support Compliance and Internal Audit teams during thematic reviews, internal assurance exercises, or regulatory inspections.
• Prepare documentation, data extracts, and summary materials to demonstrate compliance with regulatory and internal control expectations.
• Coordinate with business stakeholders to address requests from Compliance or regulators regarding intermediary practices.

5. Liaison and Operational Advisory

• Act as the operational bridge between brokers, the partnership distribution business, and Compliance.
• Help resolve queries related to CDD/EDD, broker practices, or regulatory interpretation.
• Support awareness and training activities to promote compliance consciousness in the distribution function.

Qualifications and Experience

• Bachelor’s degree in Business, Risk Management, Law, or related field.
• 5 years or above of experience in compliance operation or intermediary management.
• Familiarity with Hong Kong insurance regulatory requirements is preferred.
• Practical experience in handling regulatory documentation or supporting compliance reviews involving brokers.

Skills and Competencies

• Strong knowledge of regulatory obligations for insurance intermediaries in Hong Kong.
• Excellent communication and stakeholder coordination skills.
• Attention to detail and a process-oriented mindset.
• Capable of working cross-functionally and supporting compliance and audit teams.
• Proficient in both English and Cantonese; Mandarin is a plus.