Patient Financial Counselor / Patient Financial Services / Full Time

Summary of Performance Expectations. Performs patient financial counseling, collections and insurance reporting functions for patient accounts.  Serves as liaison between the patient and/or the patient’s representative and the hospital by opening a line of communication in which to offer education and counseling related to financial obligations. Provides estimates of service at bedside. Accepts payment from patient/patient representative for service. Also accepts payment on any additional account associated with hospital service.
Education and Credentials:

Required
Associate degree in Business Administration or related field or a High School diploma or equivalent with 2 years of experience in healthcare registration, financial counseling or customer service. Proficient in basic mathematics. Application use of Microsoft office products.

Preferred
Prior experience in financial functions of hospital or medical business related to accounts receivable. Comprehension of insurance plans and related regulations. Knowledge of healthcare reimbursement issues.

Work Experience:

Required
At least one year of customer service experience. Strong organizational skills. Previous payment collections experience. Given training and on-the-job experience incumbent should be proficient in the basic aspects of the job within three months of employment date.

Preferred Healthcare patient accounting operations experience. Knowledge of third party and insurance reimbursement.

About Catawba Valley Medical Center
COMPREHENSIVE, ACCESSIBLE HEALTHCARE SERVICES IN THE CATAWBA VALLEY
As the region’s largest not-for-profit community hospital, we exist to heal and comfort patients, to promote and foster a healthier community, and to ensure access to healthcare to all who need it - regardless of ability to pay. With a wide array of medical specialties, our skilled nurses and providers are trained to treat virtually any type of injury or illness, providing high-quality, easily accessible healthcare close to home.
Our mission: Exceptional Healthcare. Every Person. Every Time.

At A Glance:

• North Carolina’s first and only 5-time Magnet recipient for nursing excellence
• Region’s only level III Neonatal Intensive Care Unit (NICU)
• Women’s Choice Award winner for America’s Best 100 Hospitals for Patient Experience for six consecutive years
• American College of Surgeons Accredited Comprehensive Community Cancer Center

HIGH LEVEL OF TECHNICAL CARE FROM MEDICAL EXPERTS
Catawba Valley Medical Center offers a wide range of services from experienced medical specialists capable of addressing virtually any healthcare concern. Our current hospital holds 258 beds and serves the five-county Hickory area. Through our skilled medical practitioners and our highly trained staff, we strive to provide the highest level of medical expertise using the latest, state-of-the-art technology available.
One of our goals at Catawba Valley Medica Center is to provide seamless care between your primary care provider and our hospital. Being a part of a vast healthcare network allows for easier and more efficient communication between local physicians, medical specialists and our hospital. No one should have to travel far for the expert level medical treatment they need. We work with a plethora of medical specialists capable of diagnosing, treating and operating on a wide variety of conditions.