Join us in shaping the future of global trade and working capital solutions! As a Client Service Analyst, you will be at the forefront of managing and facilitating the unique and complex service needs of our Global Trades client base. This role offers an exciting opportunity to leverage your communication and relationship management skills to ensure exceptional client satisfaction. You will be part of a dynamic team with key locations across the US, Latin America, Europe, the Middle East, and Asia, working collaboratively to deliver outstanding service.

Job Summary

As a Client Service Analyst in the Trade & Working Capital Client Service Group, you will use your communication and relationship management skills to ensure an exceptional level of client satisfaction. You will be responsible for various customer service and relationship management activities related to Global Trade Products, primarily focused on Supply Chain Finance, Trade Loans, and Letters of Credit. You will serve as the primary point of service contact for each client within your assigned portfolio, helping us build strong relationships and improve overall relationship profitability.

Job Responsibilities

Manage dedicated client portfolio, interacting frequently with internal and external clients
Negotiate new or existing transactions with clients, external legal advisors, banking, and credit teams
Provide timely follow-up to clients, ensuring accountability for client satisfaction
Resolve issues by identifying underlying or hidden problems and patterns
Build industry knowledge of Trade & Working Capital, focusing on products and relationship management
Serve as a liaison between the Relationship team, Operations, Treasury Management, Sales, and Implementations
Prioritize daily workload to maximize productivity using time management and organizational skills
Follow all established policies, procedures, and practices
Project a confident and professional presence to clients, other bank departments, and the community
Work independently and escalate complex issues as necessary to resolve customer requests

Required Qualifications, Capabilities, and Skills

3 years of experience in customer service, operations, sales, or portfolio management
Strong focus on client satisfaction and relationship building
Strong communication skills with organizational and multi-tasking abilities
Comfortable working within tight deadlines
Proficient PC skills including Word, Excel, and PowerPoint
Relentless and versatile learner with an aptitude for assimilating new industry, company, product, or technical knowledge
Highly organized with the ability to manage competing priorities
Demonstrated professional presence with the ability to adapt to evolving needs and situations

Preferred Qualifications, Capabilities, and Skills

3 years of Global Trade experience with understanding of Trade products, specifically Standby and Import Letters of Credit
College degree
Experience primarily in banking or the financial service industry

JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans