Operations Senior Specialist III

At JPMorganChase, you will have the opportunity to make a significant impact by balancing business objectives with customer-focused solutions. We offer a competitive salary, comprehensive benefits, and a supportive work environment that values diversity, integrity, and teamwork.

 

As a  Reconciliation Services Operations Specialist III within JPMorganChase, you will be responsible for ensuring daily production and Key Performance Indicators (KPI’s) are met. You will help delegate workflow, assist team members with complex issues, approve team member’s work, lead, motivate, and work with the supervisor on coaching team’s performance.  You will be responsible for making routine and complex business decisions that have both customer and financial impact.

 

 

Job Responsibilities:

• Coordinate daily workflow and delegate tasks to team members
• Provide training and necessary tools to ensure team success
• Assist in completing daily work to prevent losses due to absences or scheduling conflicts
• Conduct quality assessments and provide timely feedback to team members
• Monitor workflow and gather statistics for performance indicators
• Maintain accounts under clearing standards and ensure timely resolution of "aging" items
• Act as the first line of escalation for problems, identifying system issues and suggesting solutions

 

Required Qualifications, Capabilities, and Skills:

• Previous reconciliation experience

• Strong problem-solving skills
• Excellent written and verbal communication skills
• Leadership abilities and the capacity to motivate others
• Proficiency in PC and Microsoft suite of applications
• Strong research and problem-solving skills
• High School diploma, some college, or equivalent experience
• Understanding of accounting/reconciliation concepts and account transaction workflow
• Previous banking center knowledge and management experience

 

Preferred Qualifications, Capabilities, and Skills:

 

• Minimum 3 years of related bank operations, reconciliation, or account experience preferred

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans