Join JPMorgan Chase & Co. as we revolutionize mobile banking with our new digital bank, Chase. We are seeking a talented and enthusiastic Operations Associate to support the marketing operations team across various activities. In our growing business, you'll work in an agile environment alongside teams such as campaigns, product marketing, media, CX, controls, legal, compliance, finance, and sourcing. This role offers ample opportunities to build your skills and make a significant impact.

As a Marketing & Growth - Operations Associate, you will be responsible for supporting the marketing and growth team in planning, processes, vendor management, and other operational activities. You will work in a dynamic environment, collaborating with various teams to enhance our marketing operations. We value a culture of curiosity, honesty, and passion, and we work in a hyper-collaborative way, putting customers first, valuing simplicity, making quick decisions, celebrating diverse ideas, and succeeding and failing together as a team.

Job Responsibilities:

Support the onboarding of new vendors and agencies, and manage existing vendors, including agreement renewals, relationship management, quarterly performance measurement, and resource planning.
Assist with planning activities across the Marketing & Growth team, improving plan management, reporting, and optimizing visibility to the teams.
Collaborate with stakeholders to develop and implement new processes and identify improvements to existing processes.
Drive and own end-to-end projects within the Marketing Operations team, including capability implementation and automation delivery.

Required Qualifications, Capabilities, and Skills:

Relevant commercial experience in marketing operations with an understanding of responsibilities such as vendor management, planning and reporting.
Analytical mindset with high attention to detail and experience in delivering executive-ready outputs.
Self-starting attitude with strong organizational and time management skills.
Team player with strong stakeholder management skills.

Preferred Qualifications, Capabilities, and Skills:

Experience in Retail Banking and/or a regulated market would be very beneficial.

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J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.