Collateral Client Service Lead

Division : EB Operations:

Euroclear’s Collateral Highway is the world’s first neutral and global architecture infrastructure for collateral management. We optimize access to liquidity for our clients. We connect our clients to one of the world’s largest pools of collateral and counterparts.

We help our clients to mobilize assets across borders and time-zones without compromising on security. Our clients trust us to mobilise more than €1 trillion daily. As regulations and markets shift, our clients need to have the right collateral in the right place at the right time. They need to respond to opportunities and risk quickly without compromising on security, liquidity and balance sheet priorities.

Euroclear’s Collateral Highway lets our clients mobilise their collateral across borders, providers and time zones using our neutral and global open architecture infrastructure for collateral management. We are an operationally robust, resilient and financially secure partner, clients rely on us to invest continually for the long term, anticipating how changing regulations, technology and globalisation will affect their needs in the future.

Euroclear Bank is a long-established leader and innovator in Collateral Management, and we are looking for experienced professionals to join our team. We offer a challenging client relationship management role in the fast-changing environment of collateral management and our internal training path covers all of the Euroclear Collateral Products. We also provide opportunities to attend external industry courses to train our people on the role of collateral management in the international financial markets.

Role and Responsibilities

As a Client Services Lead you are the owner of the Operational Collateral Relationship with a key client or a portfolio of clients and will be the main point of contact.

• Building and maintaining the relationship
• Understanding the business profile and needs of your client portfolio and representing them internally
• Awareness, monitoring and proactive follow-up of your client activity across different collateral products
• Ensuring client satisfaction by providing added value services to your client
• Supporting your client with specific portfolio analysis in order to optimize collateral allocation
• Acting as external and internal facilitator for any ad hoc blocking issues
• Keeping your relationships aware of all new services and changes that impact their activity with Euroclear Bank

Required Qualifications

• Experience in Sales, business development, or customer service is essential, and having experience in collateral is highly desirable.
• Great teammate
• Understanding of financial markets and knowledge of securities
• To be successful in this highly demanding yet rewarding role you will need to demonstrate the following skills:
• Strong proven relationship management and interpersonal skills
• Right attitude and character to interact with customers
• Excellent command of spoken and written English
• Strong client focus and can-do attitude
• Ability to prioritize and multitask
• Ability to work with short deadlines
• Ability to work in a fast-paced environment and adapt to change
• High level of resistance to stress.

#LI-SH1

Why join us

Embark on your new adventure at Euroclear, and work at the heart of the global capital markets. We connect over 2,000 financial institutions across the globe. As an open and resilient infrastructure, we contribute to the stability of the financial markets. We help clients cut through complexity, lower costs, and mitigate risks of financial transactions. At Euroclear, we have the clear ambition to use our key role to facilitate and accelerate a sustainable global financial system. 

What We Offer:

• Work closely with inspiring, supportive and engaged colleagues from more than 80 different countries. 
• Practice your talents in a highly professional international environment. 
• Join a learning and development environment with an emphasis on knowledge sharing and training.
• Competitive salary and comprehensive benefits.

New ways of working

Find your own optimal balance within our hybrid working model, where you can connect at the office and also benefit from remote working. 

Great Place to Work for All

We are committed to creating an inclusive culture that celebrates diversity and strives to be a Great Place to Work for All. All qualified applicants will be considered for employment, regardless of any aspect that makes them unique (including race, religion, national origin, gender, sexual orientation, age, marital status, pregnancy, disability, ...). If you need any specific accommodation due to disability or any other reason, you can let the recruiter know during your application process.