Bilingual Medical Secretary (Spanish-English)

This is a remote position.

Schedule:

• 40 hours per week
• Monday to Friday, 8:30AM - 5PM Bronx, NY
  
• Including a 30-minute unpaid break
  

Client Timezone: Eastern Time (EST/EDT)

Client Overview

Join a thriving podiatry practice that’s making a real difference in the lives of patients in the New York area. This growing healthcare practice specializes in comprehensive foot and ankle care, serving a diverse community with a strong focus on providing exceptional care to Spanish-speaking patients. The practice is expanding and embraces innovative technology solutions to enhance patient care and communication. You’ll be part of a forward-thinking medical team that values bilingual communication and is committed to breaking down language barriers in healthcare.

Job Overview

This is an exciting opportunity to serve as the vital communication bridge between patients and healthcare providers in a dynamic podiatry practice. You’ll be at the heart of patient care operations, using your bilingual skills to ensure Spanish-speaking patients receive seamless, compassionate service. What makes this role unique is the innovative use of technology - you’ll provide real-time translation support during patient consultations via video calls, essentially “walking” with the doctor from room to room virtually. This position combines traditional medical administrative duties with cutting-edge telemedicine support, making you an integral part of the patient care experience while working remotely with modern technology platforms.

Responsibilities

• Serve as the primary point of contact for patients, answering incoming calls and providing exceptional customer service in both English and Spanish
  
• Manage the appointment scheduling system, coordinating patient visits and optimizing the practice’s daily schedule
  
• Proactively send appointment reminders to patients, helping reduce no-shows and improve practice efficiency
  
• Handle multi-channel communications including phone calls, text messages, emails, and fax correspondence
  
• Navigate and maintain accurate patient records in the Practice Fusion EMR system
  
• Provide innovative live translation services during patient consultations via Zoom video calls
  
• Facilitate real-time communication between the doctor and Spanish-speaking patients during medical examinations
  
• Schedule follow-up appointments immediately following patient visits based on treatment recommendations
  
• Support the practice’s growth by maintaining organized patient communication workflows
  

Requirements

• Fluency in both English and Spanish with excellent verbal and written communication skills
  
• Previous experience in medical administration, medical reception, or healthcare customer service roles
  
• Familiarity with Electronic Medical Record (EMR) systems, with Practice Fusion experience preferred
  
• Comfort with modern technology including soft phone systems, video conferencing platforms, and multi-channel communication tools
  
• Ability to work Eastern Time zone business hours consistently
  
• Strong organizational skills and attention to detail in a fast-paced medical environment
  
• Professional demeanor and empathetic communication style when interacting with patients
  
• Reliable internet connection and quiet workspace suitable for video calls and patient interactions
  
• Enthusiasm for being part of an innovative healthcare team that’s expanding and embracing new technologies
  

Independent Contractor Perks

• HMO Coverage for eligible locations
  
• Permanent work from home
  
• Immediate hiring