Sales and Account Management Specialist

This is a remote position.

Our client is a leading music and B2B merchandise company serving Australia and New Zealand. They provide end-to-end solutions—from design to delivery—focused on quality, creativity, and sustainability.

They’re now seeking a Sales & Account Management Support Specialist to help grow their B2B trade business. In this role, you'll support the full sales cycle: qualifying leads, closing deals, and advising clients on branded merchandise solutions.

Key Responsibilities

• Respond to customer inquiries via email and website forms
  

• Manage quote requests using Deco Network and track progress in HubSpot CRM
  

• Support the Account Manager with client follow-ups and overflow tasks
  

• Maintain accurate customer records and documentation
  

• Assist with preparing and processing quotes
  

• Build strong client relationships to encourage repeat business
  

• Collaborate with the account team to address client needs promptly
  

Requirements

• Proven experience in retail or fast moving consumer goods and account management.
  

• 2+ years of experience in B2B sales or account management
  

• Excellent written and verbal English communication skills
  

• CRM experience (HubSpot preferred)
  

• Quoting/invoicing experience (Deco Network preferred)
  

• Strong organizational skills and attention to detail
  

• Ability to manage multiple tasks independently
  

• Comfortable explaining production processes clearly
  

• Availability to work during Australian business hours
  

Preferred Qualifications

• Knowledge of textile printing and decoration techniques
  

• Familiarity with B2B merchandise and promotional products
  

Independent Contractor Perks

• HMO coverage (in eligible locations)
  

• Permanent work-from-home setup
  

• Immediate hiring
  

• Steady freelance opportunity